Epson B11B248401 User Manual page 5

User's Guide
Transferring and Transporting the Flatbed
Scanner Dock. . . . . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshooting for the Flatbed Scanner Dock. . . . 86
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass. . . . . . . . 86
Cannot Scan the Correct Area on the
Scanner Glass. . . . . . . . . . . . . . . . . . . . . . . . . . 87
Binding Margins of a Booklet are Distorted
or Blurred. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Offset Appears in the Background of Images. . . . 87
Maintenance
Cleaning Outside the Scanner. . . . . . . . . . . . . . . . .88
Cleaning Inside the Scanner. . . . . . . . . . . . . . . . . . 88
Replacing the Roller Assembly Kit. . . . . . . . . . . . . .93
Resetting the Number of Scans. . . . . . . . . . . . . . 97
Energy Saving. . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Transporting the Scanner. . . . . . . . . . . . . . . . . . . . 99
Updating Applications and Firmware. . . . . . . . . . 100
Solving Problems
Scanner Problems. . . . . . . . . . . . . . . . . . . . . . . . 102
Scanner Lights Indicate an Error. . . . . . . . . . . . 102
The Scanner Does Not Turn On. . . . . . . . . . . . 102
Problems Starting Scanning. . . . . . . . . . . . . . . . . 102
Cannot Start Epson Scan 2. . . . . . . . . . . . . . . . 102
Pressing a Scanner Button Does Not Start the
Correct Application. . . . . . . . . . . . . . . . . . . . . 103
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . 103
Multiple Originals Are Fed. . . . . . . . . . . . . . . . 103
Removing Jammed Originals from the Scanner. 103
The Original Jams in the Scanner Frequently. . . 105
The Originals Get Dirty. . . . . . . . . . . . . . . . . . 105
Scanning Speed Slows Down when Scanning
Continuously. . . . . . . . . . . . . . . . . . . . . . . . . . 106
Scanning Takes a Long Time. . . . . . . . . . . . . . . 106
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 106
Straight Lines Appear when Scanning from
ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
The Image Quality is Rough. . . . . . . . . . . . . . . 106
Expanding or Contracting the Scanned Image. . 107
Offset Appears in the Background of Images. . . 107
Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . 107
Moiré Patterns (Web-Like Shadows) Appear. . . 108
The Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Contents
Text is Not Recognized Correctly when
Saving as a Searchable PDF. . . . . . . . . . . . . . . . 108
Cannot Solve Problems in the Scanned Image. . 109
Uninstalling and Installing Applications. . . . . . . . 110
Uninstalling Your Applications. . . . . . . . . . . . . 110
Installing Your Applications. . . . . . . . . . . . . . . 111
Technical Specifications
General Scanner Specifications. . . . . . . . . . . . . . . 112
Dimensional Specifications. . . . . . . . . . . . . . . . . . 113
Electrical Specifications. . . . . . . . . . . . . . . . . . . . 113
Scanner Electrical Specifications. . . . . . . . . . . . 113
AC Adapter Electrical Specifications. . . . . . . . . 113
Environmental Specifications. . . . . . . . . . . . . . . . 113
Flatbed Scanner Dock Specifications. . . . . . . . . . . 114
System Requirements. . . . . . . . . . . . . . . . . . . . . . 114
Standards and Approvals
Standards and Approvals for European Models. . . 116
Where to Get Help
Technical Support Web Site. . . . . . . . . . . . . . . . . .117
Contacting Epson Support. . . . . . . . . . . . . . . . . . 117
Before Contacting Epson. . . . . . . . . . . . . . . . . 117
Help for Users in Europe. . . . . . . . . . . . . . . . . .117
Help for Users in Singapore. . . . . . . . . . . . . . . 118
Help for Users in Thailand. . . . . . . . . . . . . . . . 118
Help for Users in Vietnam. . . . . . . . . . . . . . . . .118
Help for Users in Indonesia. . . . . . . . . . . . . . . .119
Help for Users in Malaysia. . . . . . . . . . . . . . . . 120
Help for Users in India. . . . . . . . . . . . . . . . . . . 121
Help for Users in the Philippines. . . . . . . . . . . . 121
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