Faqs; Cannot Connect To The Extender - NETGEAR EX5000 User Manual

FAQs

This section provides answers for difficulties you might experience with the extender.
The web browser setup keeps asking me for my network password (passphrase)
or security key, and I am sure that I entered the correct password. What can I do?
The extender is probably placed at the borderline of the range covered by the router
or access point. For more information about where to place the extender, see Find
Extender's IP Address on page 44.
If you are using WEP security, make sure that you are typing the network password in
the correct field.
I forgot my admin email address and password. What can I do?
In the login window, click the Username & Password Help link to answer the security
questions that you set up during the initial setup. For more information, see Recover a
Forgotten User Name or Password on page 17.
To restore factory settings:
1. Use a sharp object such as a pen or paper clip to press and hold the Reset button
on the extender for seven seconds until the Power LED lights amber.
2. Release the Reset button and wait for the extender to reboot.
The extender resets and returns to the factory default settings.

Cannot Connect to the Extender

If you cannot connect to the extender, determine what prevents you from connecting:
• If you cannot access www.mywifiext.net, see Cannot Access mywifiext.net on page
43 for more information.
• If you forgot your user name or password, click the Username & Password Help
link. For more information, see FAQs on page 42.
• If your browser displays an error page, include http:// in the address field of your
browser by typing http://www.mywifiext.net.
• If you already set up the extender but can no longer connect to it over WiFi, check
to see if the Device LED is off or red.
FAQs and Troubleshooting
AC1200 WiFi Range Extender
42 User Manual