Barco С 5010S User Manual page 51

Problem
Some programs of Windows are
not shown on the display.
Unable to share from extended
desktop.
Issues related to screen sharing (audio of shared content)
Problem
Your screen is shown, but your
audio is not playing on the meeting
room audio system.
There is no ClickShare audio
device for me to select on my
computer.
Cause
Laptop performance
Use of overlays, 3D or hardware
acceleration in the GPU.
Mac OS
Extension pack not installed
Old Extension pack installed
Cause
Your audio signal on your PC is
muted.
Audio system of the meeting room
is not switched on or not
connected.
Audio output of the Base Unit is
not correctly configured.
Audio device is not available in my
OS when I plug in the Button after
changing audio settings on my
Base Unit.
Troubleshooting
Solution
If the video performance is
acceptable with a higher
performing laptop, laptop
performance might be the cause of
bad video playback. To reduce the
load on the laptop, you can:
• Lower the resolution of the
laptop screen
• Use application sharing in the
ClickShare app to only share a
part of the screen.
• Disable hardware acceleration
for video.
• Disable extended screen
sharing
Disable overlays or hardware
acceleration in the GPU.
In Windows 7, disable AeroGlass.
The Clickshare Extension pack
only works with Windows. This
feature is available to Mac users
through Airplay. An alternative is to
use the Window sharing
functionality in the ClickShare
Desktop App
In order to have a second screen
on your computer when using
ClickShare, you will need to
download and install the
ClickShare extension pack.
barco.com/clickshare/
extensionpack
ClickShare will only work with the
latest version of the Extension
Pack. Please uninstall the
extension pack and install the
latest version.
barco.com/clickshare/
extensionpack
Solution
Right click on the speaker icon
and switch off the mute.
Switch on the audio system of the
meeting room. Check audio
connection between the Base Unit
and the audio system of the
meeting room.
Ask your administrator to
configure audio of the Base Unit.
Re-pair the Buttons with the Base
Unit.
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