Barco С 5010S User Manual page 49

Problem
After inserting the Button into your
laptop, you cannot find the
ClickShare drive.
Some programs of Windows are
not shown on the display.
Issues related to first time use and updating
Problem
Ethernet cable is inserted, but the
Base Unit does not receive an IP
address
Update server not reachable
Buttons do not connect after first
time installation
Unable to connect to internet
Issues related to screen sharing (video/screen sharing)
Problem
After inserting the Button into your
laptop, you cannot find the
ClickShare drive.
Cause
The display does not recognize or
is not able to display the Base Unit
output resolution.
The Base Unit is in standby mode.
The Base Unit is powered off.
Wallpaper is disabled
No automatic refresh of drives.
Bad connection at USB port on
laptop.
Windows tries to assign the
ClickShare drive to an already
reserved drive letter
IT policy not mount USB drives
Use of overlays, 3D or hardware
acceleration in the GPU.
Cause
Fixed IP address not configured.
802.X authentication required
Proxy server to be configured.
Firewall is blocking the connection
Buttons not paired
No internet available at the
customer's site
Cause
Bad connection at USB port on
laptop
Troubleshooting
Solution
You or an administrator should
change the corresponding setting
via the web interface.
Briefly push the standby button on
the Base Unit or plug in a Button
and run the ClickShare client
software.
Check if power adapter is
connected to the Base unit and to
the wall outlet.
If you connect a Button and start
sharing, the content should be
shown.
Refresh the view on your laptop.
• Reconnect to the USB port.
• Try another USB port.
• Reboot your laptop.
Use Microsoft Windows Disk
Management to assign it to a free
drive letter.
Contact your IT responsible.
• Disable overlays or hardware
acceleration in the GPU.
• Disable AeroGlass in Windows
7
• Capture mode
Solution
Contact your IT responsible
Contact your IT responsible
Please pair the Buttons by
plugging them into the USB ports
of the Base Unit. Manual pairing
only needs to be done once, after
this, the Buttons will be
automatically updated when
updating the Base Unit
Contact your IT responsible
Solution
Reconnect to the USB port, try
another USB port, or reboot your
laptop.
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