Troubleshooting; Updating Software - Samsung GALAXY Tab S Basic Manual

Troubleshooting

Before you assume that the product is malfunctioning,
check the following:
Symptom
Cannot turn on power. Is the internal battery charged?
Is pressed and held for over one second?
Cannot charge the Is the specified AC adapter (sold separately)
battery. surely plugged into an outlet?
Battery usage time is Do you often use the product in places
short. where
Is the internal battery end of its life?
Cannot operate key/ Is screen lock set?
touch panel.
Is the power turned on?
Turn off the power and then turn it on again.
The display is dark. Is "Power saving mode"/"Ultra power saving
mode" set?
Cannot recognize a Is a microSD memory card inserted properly?
microSD memory card.
Is the microSD memory card unmounted?
If you checked items on Troubleshooting but symptom is
not improved, contact the following au Customer Support
site of au homepage:
http://www.au.kddi.com/support/mobile/trouble/repair
What you should check
(out of service area) is displayed?

Updating Software

When software update is necessary, you will be informed on
au homepage, etc.
• You are recommended to back up your data before updating
software.
• Be sure to fully charge the internal battery before use.
Updating software may fail if the battery level is low or
becomes low while updating.
• Check the radio wave condition. Updating software may fail in
poor reception areas.
• No operations can be made while updating. Alarm, etc. do not
operate.
• If you fail to update software, it may become impossible to
operate the product. If this happens, bring it to an au shop or
PiPit (not accepted by some shops).
■ Downloading and updating software
Update files can be downloaded from the Internet web site
via wireless communication into the product directly.
On the home screen, [基本機能 (Basic function)]
a
→ [Settings]
[General] → [About device] → [Software
b
updates]
[Update now]
c
From here on, follow the onscreen instructions.
■ Connecting to a PC for updating software
You can update software via a PC using "Samsung Kies".
For detailed descriptions, refer to the Full Instruction
Manual (Japanese).
37