Sony PCG-XG28 Primary User Manual page 106

Contact the software publisher or designated provider for technical
support. See the Read Me First for a complete list of software contact
phone numbers.
Make sure the computer is turned on.
Press the Eject button on the DVD-ROM drive.
If the Eject button does not work, you can open the tray by inserting a
sharp, pointed object into the hole to the right of the Eject button.
Click the Start button and choose Programs, Media Bar, Mini Docking
Station Setup. Confirm that "Enable Mini Docking Station" is checked.
Click the Start button and choose Control Panel. Double-click YAMAHA
DS-XG Audio Config/Digital Output. Confirm that "ON [All Sources]/
analog out is muted" is checked. If this is checked, the computer does not
output sound.
Make sure the drive is inserted correctly.
Make sure the label of the disc is facing up.
If the disc requires software, make sure the software is installed
according to the program's instructions.
Moisture condensation may have occurred. Leave the computer for at
least 1 hour while the computer is turned on.
Clean the disc.
Check the speaker volume.
Click the Start button on the Windows taskbar, and select Shut Down
to display the Shut Down Windows dialog box, then press Enter.
If you cannot turn off the computer as described in the step above,
press Ctrl+Alt+Delete to restart the computer.