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Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified
below. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must be accomplished by a
qualified gas appliance technician.
Limited Lifetime Parts Warranty – Factory-Installed Glass
If factory-installed glass fails because of defective workmanship or material, Empire will repair or replace it at Empire's option.
Limited Lifetime Parts Warranty – Combustion Chamber, Heat Exchanger
If the combustion chamber or heat exchanger (see parts list) fails because of defective workmanship or material, Empire will
repair or replace it at Empire's option.
Limited Three-Year Parts Warranty – All Other Components (Except Remote Controls, Thermostats, Lights, Accessories and
Replacement Parts)
Should any part fail because of defective workmanship or material within three years from the date of purchase, Empire will
repair or replace it at Empire's option.
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Lights, Accessories, and Replacement Parts
Should any remote control, thermostat, lighting system, accessory, or replacement part fail because of defective workmanship
within one year from the date of purchase, Empire will repair or replace it at Empire's option.
Duties of the Owner
Have the appliance installed by a qualified installer, and operate and maintain it in accordance with the furnished instructions
Provide proof of purchase (receipt) to establish the purchase date, which determines the warranty start date.
Provide ready access to the appliance for service.
What Is Not Covered
Damage caused by misuse or improper installation.
Damage caused by improper maintenance or lack of maintenance.
Claims that do not involve defective workmanship or materials.
Unauthorized service or replacement parts.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Removal and reinstallation cost.
How to Get Service
Provide the dealer with the model number, serial number, type of gas, and proof of purchase. The installing dealer is responsible
for providing service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement
parts available at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, the service received has not been satisfactory, send an e-mail describing the issue and
any actions taken to info@empirecomfort.com with "Consumer Relations" in the subject line.
Your Rights under State Law
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
38714-5-0920
WARRANTY
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