My Software Isn't Recognizing My Modem - 3Com 3CP5610A User Manual

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HAPTER ROUB LESHOOTING A ND ELP ESOU RCES
COM Ports have yellow exclamation points or red Xs over them, your
COM ports may be configured incorrectly or are disabled. If this is the
case, you may need to contact your computer manufacturer.
Windows NT Click Windows Start, Settings, and then Control
Panel. Double-click Ports. Make sure the port you are plugging the
modem into appears in the list. If it does not, the port needs to be added
and possibly enabled in the BIOS. Consult your Windows NT manual for
information about adding ports.
My software isn't Possible solution:
recognizing my
Your communications software may not function properly if you have
modem.
more than one version of the software installed, you are using an older
version, or you have more than one communications software installed
on your system. We highly recommend using the communications
software provided with your modem on the Installation CD-ROM.
Possible solution:
Make sure the modem is plugged in and turned on and that you are
using the power supply that came with it. When your modem is properly
connected to power and is turned on, the Power light on the front panel
will be on.
Possible solution:
Your software's port settings may be incorrect. Make sure the software's
port settings match those for your modem. This information is located on
the Installation Guide that came with your modem. There should be a
place in the Setup section of your software for port settings.
Possible solution:
Windows 2000 You may not have the correct modem type selected in
your software or in Windows. Click on Windows Start, Settings, and
Control Panel. When Control Panel opens, click Phone and Modem
Options. Click the Modems tab. Here you will see a list of installed
modems. You can also add, remove, or view the properties of modems
from this window. The U.S. Robotics modem you have installed should be
present in the list of installed modems. If none of the modem descriptions
in the list matches your U.S. Robotics modem or no modems are listed,