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Troubleshooting
Troubleshooting
AV-IN
No picture appears on the screen.
Turn on the video component if it is not on.
Connect the video component correctly.
Pandora*/iHeartRadio*/Spotify
The application does not work.
The application on your iPod touch/iPhone/
Android is not the latest version. Update the
application.
"Please update Pandora App" appears.
The Pandora application on your iPod touch/
iPhone/Android is not the latest version. Update
the application.
"Please check device." appears.
The Pandora application on your iPod touch/
iPhone/Android has not started up.
The Pandora application is not installed on the
connected device.
An error has occurred on the Pandora application.
"Login Error" appears.
You have not been signed into Pandora.
"No skips remaining" appears.
No more songs can be skipped.
"Failed to save your thumb rating" appears.
Thumb-up/down is prohibited.
"No Station" appears.
No station is available.
"No Active Station" appears.
No station is being played.
"Station limit reached" appears.
The station list is full and no more stations can be
registered.
"Failed to save your bookmark" appears.
The unit has failed to save a bookmark. Try the
operation again.
"Limited Connectivity" appears.
The connection with the Pandora application
cannot be established.
"Pandora not available" appears.
You cannot use the Pandora application from
the area where you are currently trying to access
Pandora.
"Try again later" appears.
The Pandora server is under maintenance.
"Station does not exist" appears.
The selected station has been deleted by another
device or has expired.
"Cannot create a Station" appears.
You cannot create a station during the read-
only mode or when network connection is not
established.
* Only for KW-V250BT/KW-V25BT/KW-V350BT Region 1.
SiriusXM Satellite Radio*
"SXM No Signal" appears.
Make sure the SiriusXM Satellite Radio antenna is
mounted outside the car. Move the car to an area
with a clear view of the sky.
"SXM Check Antenna" appears.
Check the SiriusXM Satellite Radio antenna
connection, and make sure the antenna is firmly
attached to the tuner.
Check whether the SiriusXM Satellite Radio antenna
cable is bent or broken. If it is damaged, replace the
whole antenna unit.
"SXM Check Tuner" appears.
Make sure the SiriusXM Connect Vehicle Tuner is
connected to the unit.
"SXM Chan Unavailable" appears.
(Appears on the screen for about 5 seconds, then
returns to the previous channel):
The selected channel is no longer available. Select
another channel or continue listening to the
previous channel.
"SXM Ch Unsubscribed" appears.
(Appears on the screen for about 5 seconds, then
returns to the previous channel)
The selected channel is not part of your current
subscription plan. Call 1-866-635-2349 to subscribe.
"SXM Subscription Updated – Press Return to
Continue" appears.
Your subscription has been updated. Press the
appropriate button to continue.
ENGLISH
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