Troubleshooting - Kohler Sterling 66051100 Homeowner's Manual

Warranty (cont.)
1. Kohler Co. will only service its commercialized products through its authorized distributors.
2. To obtain warranty service, please present the invoice and corresponding warranty.
3. Through its authorized distributors, Kohler Co. promises to repair the defective product or provide a new
replacement or an equivalent model (in those cases that the model has been discontinued) when the product
is beyond repair, without any charge to the consumer.
4. The time of repair will not exceed six (6) weeks commencing on the date the product is received.
5. It is recommended that the consumer save the invoice or receipt as additional protection, as it may
substitute the warranty in the case that there is a discrepancy in the validity of the warranty.
EXCEPTIONS AND RESTRICTIONS
The Warranty will not be valid in the following cases:
1. When the product is not operated in accordance with the instructions concerning use and operation set
forth in the owner's manual or installation instructions, and when the recommendations and warnings
included are not observed.
2. When the product has been modified or dismantled partially or totally; or has been used in a negligent
fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not
authorized by Kohler Co.
3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including
flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can
exercise your rights under this warranty, please call 001-877-680-1310.
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11

Troubleshooting

This troubleshooting guide is for general aid only. A Sterling Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms
1. Whirlpool does not
start/stop.
2. Motor starts, all jets are
not functioning.
1016905-5-K
Probable Causes
A. No power to the pump motor.
B. Air actuator does not work.
C. Pump motor does not work.
A. Jet is closed.
B. Jets are blocked.
Recommended Action
A. Set or Reset the GFCI breaker.
Check the wiring. If the problem
persists, refer to your installer or
dealer.
B. Check the air tube connections.
Replace the air actuator. Refer to
your installer or dealer.
C. Replace the pump motor. Refer to
your installer or dealer.
A. Rotate the jet trim ring
counterclockwise to open.
B. Remove the blockage.
6 Sterling