Cadillac Owner Privileges; Reaching Roadside Service; Roadside Service Availability - Cadillac 2004 XLR Owner's Manual

Cadillac Owner Privileges™

Roadside Service provides several Cadillac Owner
Privileges™ at "no charge," throughout your Cadillac
Warranty Period – 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
•
Towing Service
•
Battery Jump Starting
•
Lock Out Assistance
•
Fuel Delivery
•
Flat Tire Change (Covers change only)
•
Trip Interruption – If your trip is interrupted due to a
warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.

Roadside Service Availability

Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your location
within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest Cadillac
dealership.
7-6

Reaching Roadside Service

Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
•
A description of the problem
•
Name, home address, home telephone number
•
Location of your Cadillac and number you are
calling from
•
The model year, Vehicle Identification
Number (VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who
have hearing difficulties or are speech impaired. Cadillac
has installed special telecommunication devices
called Text Telephone (TTY) in the Roadside Service
Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada 1-888-889-2438 – daily, 24 hours.