Other Information; Troubleshooting - Sony KLV-40ZX1M Operating Instructions Manual

Other Information

Troubleshooting

If you have questions, service needs, or require
technical assistance related to the use of your
Sony LCD monitor, please visit our website or
call one of the following numbers:
Condition
No picture
No picture
No picture from the video
source
Poor picture
Picture quality not as good as
viewed at the store
No color / Dark picture / Color
is not correct / The picture is
too bright
Blurry picture / Poor color
No sound / Noisy sound
No sound / Good picture
BRAVIA Sync
Cannot find connected
BRAVIA Sync HDMI
equipment
Second A/V receiver is not
listed on the Device List
PC Input
No picture / No signal
Poor Picture
General
Wide Mode changes
automatically
Black bands appear at the
edges of the screen
26
US
Explanation/Solution
• Check the Power Saving settings (see page 20).
• Check the connection between the optional video equipment and the LCD
monitor.
• Picture quality depends on the signal content.
• Adjust the Picture Mode options in the Picture settings (see page 16).
• If you set the Power Saving mode to Low or High, it will enhance the black
level (see page 20).
• Transporting the unit from a cold to a warm location or a sudden change in
room temperature may cause moisture condensation, resulting in a blurry
picture or poor color. Turn off the unit and wait a few hours before powering on
again.
• Check the volume control.
• Press MUTING or VOL + so that "Muting" disappears from the screen (see page
14).
• Make sure that the Control for HDMI is set up on both the LCD monitor and
the optional equipment compatible with BRAVIA Sync (see page 12).
• Only one A/V receiver may be used with the BRAVIA Sync and Control for
HDMI functions at one time (see page 20).
• Confirm the PC is correctly connected to the unit with the HDMI IN.
• Ensure the output signal from the PC is one of the formats listed on page 11.
• Adjust the resolution (see page 11).
• The current Wide Mode setting is automatically replaced with the 4:3
Default setting, if 4:3 Default in the Screen settings is set to other than Off.
If you want to lock in Wide Mode selected with WIDE on the remote control,
set 4:3 Default to Off in the Screen settings (see page 19).
• Check the Auto Wide option in the Screen settings (see page 19).
• Some wide screen programs are filmed in aspect ratios that are greater than 16:9
(this is especially common with theatrical releases). Your LCD monitor will
show these programs with black bands at the top and bottom of the screen. For
more details, check the documentation that came with your DVD (or contact
your program provider).
• Programs in 4:3 aspect ratio will have bands on left and right sides of the screen.
http://www.sony.com/tvsupport for US Support
http://www.sony.ca/support for Canadian
Support
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support