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HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE MANUAL (COMMON) SERVICE MANUAL (COMMON) ITC3.5 CHASSIS Segment: SE Version Date Subject 07/2014 Issue. LCD TV LCD TV 9-888-162-01 For SM Unique please refer : For SM - Unique , please refer : 9-888-162-Ax ( America ) 9-888-162-Ex ( Europe ) 9-888-162-Px ( Pan Asia )
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SERVICE MANUAL (COMMON) SERVICE MANUAL (COMMON) ITC3.5 CHASSIS Segment: SE LCD TV LCD TV...
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MODEL LIST THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION ASIA ASIA AMERICA AMERICA EUROPE EUROPE MODEL KLV-32R3*B KLV-40R3*B KDL-32R3*B KDL-40R3*B...
TABLE OF CONTENTS Section Title Page Section Title Page 4. SERVICE ADJUSTMENTS 1. SAFETY NOTES 4-1. Accessing Service Mode ..............69 1-1. Warnings and Caution………………………………………………………. 4-2. Accessing Software Version....……….……………………… 69 1-2. Caution Handling of LCD Panel Caution Handling of LCD Panel ..……………........4-3.
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8) Use care when handling the wires or connectors of the inverter circuit. 8) Use care when handling the wires or connectors of the inverter circuit. components with Sony parts whose part numbers appear as shown in this components with Sony parts whose part numbers appear as shown in this manual or in supplements published by Sony.
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Safety Notes 1-3. Caution About the Lithium Battery 3) Measuring the voltage drop across a resistor by means of a VOM or battery 1) Danger of explosion if battery is incorrectly replaced. Replace only with operated AC voltmeter. The 'limit' indication is 0.75V so analog meters must the same or equivalent type.
Safety Notes 1-7. Lead Free Information Please hold reinforcement board and Please pull out FFC while pushing the The circuit boards used in these models have been processed using Lead plunge it to depths. button of both ends at the same time. Free Solder.
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Self Diagnostic Function SECTION 2 SELF DIAGNOSTIC FUNCTION 2-1. Overview of Control Buttons 2-3. LED Pattern When safety shutdown occurs, Standby LED display reports the cause by using the lightning patterns as indicated below 3.0sec 3.0sec 0.5sec 0.5sec Example: The figure above shows LED display when SHUTDOWN is caused by Audio Error.
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Self Diagnostic Function 2-5. Triage Chart No Picture No Sound Blinking UI OK Reference Main UI NG Tuner USB Video Component HDMI SCART Video Component Tuner HDMI SCART Speaker ...
Troubleshooting SECTION 3 TROUBLESHOOTING 3-1. General 3-2. No Power START No Power Does the Power Led B-Board Open Detail stay on when the •See DDCON See DDCON Check DC voltage at Check DC voltage at - No Power TV is switched on ? Sheet JL6001 19V - 19.5V?
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3-2. No Power 3-2-1. DD Con Start DDCON B-Board B-Board Check voltage at JL6003 Check fuse. Fuse 3.3V? F6001 & F6002 B-Board Check voltage at JL6000 Change B-board DDCON 1.2V? B-Board B-Board Check voltage at : B-Board Check voltage at JL6002 Change B-board BIS2 ...
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3-3. Standby LED Blinking 3-3-1. 2 times blinking 2 times Blinking B-Board Check DC voltage at Change B-board JL6001 19V - 19.5V? Ensure that +ve probe is touching the touching the needle. Adaptor Take out adaptor and check the output voltage. Change B-board 19V –...
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3-3. Standby LED Blinking 3-3-2. 3 times blinking START 3 bli ki 3x blinking Speaker impedance Remove No 3x blinking ≠ 6~8 Ω Speaker Connector Check Speaker harness Change Speaker at CN4500 & perform and Speaker impedance AC OFF ON AC OFF - ON No connectivity No connectivity...
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3-3. Standby LED Blinking 3-3-4. 5 times blinking START TV Boots Up TV Boots Up Remove and reinsert LVDS Flat Normally Incorrect FFC Normally Replace B-Board B-Board Issue Flexible Cable (FFC) at B-Board and Flexible Cable (FFC) at B Board and Insertion Panel Side 5x Blinking is Still...
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3-3. Standby LED Blinking 3-3-5. 6 times blinking Location of CN9000 BIL2 Board 6x blinking 6x blinking Check if LED harness/FFC (CN9000) Connect LED harness is connected properly Symptom gone Change B Board B board 6x blinking Able to repair Change Panel Module Panel Module Symptom gone...
3-4. No Picture 3-4-1. General No Picture BL_ON +12V Input Still No Check Check Input Source: CHECK BL_ON on Picture PANEL VCC SW at PANEL_VCC_SW at -Tuner Replace LVDS FFC B-Board at JL9012. JL6007 on - MHL/HDMI Harness HIGH (+3.3V): OK B-Board -Video/Component LOW (0V): NG...
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3-5. Audio 3-5-1. General Refer “Main Speaker No Refer Main Speaker No Main Speaker No Sound Audio Problem Sound” Refer “HP Out HP Out No Sound No Sound” Video/Component or HDMI 2 Refer “Analog Audio Input no sound? no sound? No Sound”...
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3-5. Audio 3-5-2. Main Speaker No Sound START Main Speaker No Sound Sound Do a Factory Setting No Sound No connectivity for speaker harness Sound Check Speaker Harness Change Speaker Harness connectivity No Sound No Sound No Sound Speaker Impedance Sound ≠...
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3-5. Audio 3-5-3. Headphone (HP) Out No Sound Headphone (HP) No Sound START Sound Do a Factory Setting No Sound Sound Headphone Use another Headphone problem No Sound No Sound & Headphone OK HP IC (IC4000) or Main IC (IC5000) problem Change B-board DONE B* Board Type...
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B* Board Type Size PAN ASIA,AMERICA EUROPE BIS2_Board 32” BIS2 BIL2 40” 40” BIS2 BIS2 BIL2 BIL2 IC4000 IC4000 IC4000...
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B* Board Type Size PAN ASIA,AMERICA EUROPE BIL2_Board 32” BIS2 BIL2 40” 40” BIS2 BIS2 BIL2 BIL2 IC4000 IC4000 IC4000...
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3-5. Audio * Please refer to IM for supported HDMI 3-5-4. Analog Audio Input No Sound 3-5-5. HDMI Audio No Sound audio format. Analog Audio Input No Sound ONLY Other source OK. START Sound START Do a Factory Setting Sound Sound Sound Sound...
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3-5. Audio 3-5-6. Analog RF No Sound ATV or DTV Input No Sound ONLY Analog RF input no Other source OK. sound RF cable, Change RF cable UI setting, ok? Correct UI (TV System, AFT, Audio Filter) RF source, Change RF source/channel Refer “Speaker No Raster sound,...
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3-5. Audio 3-5-7. USB No Sound START Sound Do a Factory Setting Sound Sound No Sound *Confirm USB audio Change to supported Change to supported format format No Sound No Sound & USB format OK Sound Sound Check USB thumbdrive Change USB thumbdrive Condition...
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3-6. Video Problem 3-6-1. General Picture On Screen Distorted Or Missing Refer to Power Troubleshoot (STANDBY LED BLINK 6x Check LED 6x times blinking times blink? Backlight turns kli ht t Check Eco Power Saving ON? Refer to IM Eco Power Saving Refer “Tuner Refer Tuner...
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3-6. Video Problem 3-6-2. Video & Component Block Diagram Video/Comp Share Video / Component IC5000 75ohm Input detection Input detection...
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3-6. Video Problem B* Board Type 3-6-3. BIS2 Video Troubleshooting Flow Size PAN ASIA,AMERICA EUROPE 32” BIS2 BIL2 No Picture 40” BIS2 BIL2 Video NG Component No Picture No Picture Video Signal Video Signal Check signal source Check signal source Source problem Source problem or cable.
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B* Board Type Size BIS2 FOR VIDEO NG (NO PICTURE) PAN ASIA,AMERICA EUROPE 32” BIS2 BIL2 40” BIS2 BIL2 R3029 C3020 C3020 J3000...
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B* Board Type Size BIS2 FOR VIDEO NG (NO PICTURE) PAN ASIA,AMERICA EUROPE 32” BIS2 BIL2 40” BIS2 BIL2 R3032 R3021 R3029 R3010 R3012 R3011 C3023 C3022 C3020 C3009 C3011 C3010 J3000...
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3-6. Video Problem B* Board Type 3-6-4. BIL2 Video Troubleshooting Flow Size PAN ASIA,AMERICA EUROPE No Picture 32” BIS2 BIL2 40” BIS2 BIL2 Video NG Component No Picture No Picture Video Signal Video Signal Check signal source Check signal source Source problem Source problem or cable.
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BIL2 FOR VIDEO NG (NO PICTURE) BIL2 FOR VIDEO NG (NO PICTURE) J3000 C3020 C3020 R3029 B* Board Type Size PAN ASIA,AMERICA EUROPE 32” 32” BIS2 BIS2 BIL2 BIL2 40” BIS2 BIL2...
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BIL2 FOR COMPONENT NG (NO PICTURE) J3000 C3023 R3023 C3022 R3010 R3011 C3011 R3031 C3020 R3029 C3009 C3010 R3012 B* Board Type Size Size PAN ASIA,AMERICA EUROPE 32” BIS2 BIL2 40” BIS2 BIL2...
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3-6. Video Problem 3-6-5. Auto Switching Component / Video Troubleshooting Flow Auto switching NG Input Pr-input at J3000 and check at R3033 defect 3033 de ect R3033 = 5V? Take out Take out Pr-input at J3000 J3000 defect and check at R3033 = 0V? IC5000 defect B* Board Type...
3-7. HDMI Problem 3-7-1. General HDMI Problem Check HDMI input source signal or HDMI Signal Source Problem or cable cable. problem Confirm HDMI input source format / Change HDMI input source to TV supported resolution supported by TV? format Change B-board Check HDMI jack.
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3-7. HDMI Problem 3-7-3. HDMI Power Off Checking HDMI Checking Item 1 and 2 Check RB3602, RB3603, RB3606, RB3607, RB3604, RB3605, RB3608, RB3609 No Short Short Pin 1 & Pin 2 No Short Short Pin 2 & Pin 3 Pin 2 & Pin 3 N Sh t No Short Sh t...
3-8. Tuner 3-8-1. General RF input no picture / noisy picture Check RF source cable and Change RF cable and antenna antenna, OK? Check JL1001 = +3.3V? Change B Board Digital Tuning for Digital or Analog? Analog Refer Analog Tuning Refer Digital Tuning Refer Digital Tuning B* Board Type...
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BIS2 BOARD BIS2 BOARD JL1001 B* Board Type Size PAN ASIA AMERICA PAN ASIA,AMERICA EUROPE EUROPE 32” BIS2 BIL2 40” BIS2 BIL2...
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BIL2 BOARD BIL2 BOARD JL1001 B* Board Type Size PAN ASIA AMERICA PAN ASIA,AMERICA EUROPE EUROPE 32” BIS2 BIL2 40” BIS2 BIL2...
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3-8. Tuner 3-8-2. Analog Tuning FOR ANALOG TUNING: @ PAA,PAD,BR-ISDB,RU-T2. Fig.1 RF level RF level For BR-ISDB only Destination IFAGC1 (V) Analog Tuning (dB ) (dBm) (dB V) (dBuV) ‐35 Confirm ANT or Cable selection at UI For Other destination RU‐T2 ‐35 BR‐ISDB ‐35 PAD2 ‐35...
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3-8. Tuner B* Board Type 3-8-3. Digital Tuning Size PAN ASIA,AMERICA EUROPE Digital Tuning FOR DIGITAL TUNING: @ RU-T2,PAD2,BR-ISDB 32” BIS2 BIL2 For BR-ISDB only 40” BIS2 BIL2 Confirm ANT or Cable selection at UI For Other destination Sound is normal? Check IC5000 (MTK) No sound Error free...
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3-9. CI ( For Europe) 3-9-1. General Check if TV can detect CICAM Check if TV can detect CICAM Check CI or CI+ case Channel Setup Digital Setup Change B Board CA Module Valid key Check any pin on Check service menu for CI Slot is bend or CI+ Credentials ...
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Check CI 5V Check CI 5V CI 5 Volts, PIN 17/18/51/52...
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Check CI Detection Pin Both CI Detection Pin should be 3.3V before CICAM insert and 0v when CICAM inserted when CICAM inserted. Card Detect 1 – PIN 36 Card Detect 2 – PIN 67...
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Check CI Routing Confirm these 7 network resistor is mount properly.
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3-10. Tact Buttons 3-10-1. General *VOLTAGE LEVEL FOR EACH PRESSED BUTTON Voltage Voltage Range TACT BUTTON NOT FUNCTIONING (Average) 0.000 0.00000 – 0.82353 0.83451 – 1.37255 1.113 CH/Inp t CH/Input Check 3.3V at R9900/ 1.383529 – 2.03137 1.693 Change Tact Button Power Key No Input 2.420...
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3-11. IR Troubleshooting 3-11-1. General TV cannot be controlled t ll d by remote commander Green LED blinks at Power indicator Green LED blinks at Power indicator Green LED light Mechanical when using commander at Power LED indicator (ex. Bezel, Guidelight) near sensor’s window Confirm Harness connection Harness loose connection...
SECTION 4 SERVICE ADJUSTMENTS 4-1. Accessing Service Mode 4-2. Accessing Software Version 1) Go to TV standby condition by remote commander. 1) Press (Enter) or button on Remote to enter status information. 2) Press “i+ (info)”, “5”, “Volume +” then “TV power” on remote. You can see Service Mode on display.
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Service Adjustment 4-3. Accessing Self Diagnostic History 4-4. Accessing Self Diagnostic Menu 1) Go to TV standby condition by remote commander. 1) Press (Enter) button on Remote to enter Self Check Mode. 2) Press “i+ (info)”, “5”, “Volume -” then “TV power” on remote. 3) T E it 3) To Exit –...
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Service Adjustment 4-5. Accessing Serial Number Edit 1) Press button on Remote to edit Serial Number. Screen Sample Remote Commander Note: * The font color of YES is change to black when it is selected. 4) If 4) If YES i YES is selected, the input data is saved into EEPROM.
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Service Adjustment 5) If NO is selected, the input data is not saved into EEPROM. 4-6. Accessing Model Name Edit The serial number that has been input is displayed. User can still edit the Serial Number. 1) Press button on Remote to edit Model Name. Remote Commander Screen Sample Screen Sample...
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Service Adjustment 3) Model Name can be set ONLY ONCE. After user input data , press <Enter>. Pop dialog will appear to inform user to confirm data. button to select YES or NO button to select YES or NO. Press Press Select YES if input data is correct.
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Diagrams 5-3. Connector Diagram 5-3-1 32” (BIS2) 5-3-1. 32 (BIS2) BIS2 BOARD SOURCE BOARD POWER 30 PANEL_VCC HK PWB POWER 29 PANEL_VCC POWER 28 PANEL_VCC STBY+3.3V STBY_3.3V POWER 27 PANEL_VCC LED_POWER POWER 26 PANEL_VCC LED_POWER LED_STBY 25 NC(Open: Ins i de of Pa nel ) CN100 LED_STBY SIRCS 24 GND...
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Diagrams 5-3. Connector Diagram 5-3-2 32” (BIL2) 5-3-2. 32 (BIL2) BIL2 BOARD SOURCE BOARD POWER 30 PANEL_VCC HK PWB POWER 29 PANEL_VCC POWER 28 PANEL_VCC STBY+3.3V STBY_3.3V POWER 27 PANEL_VCC LED_POWER POWER 26 PANEL_VCC LED_POWER LED_STBY 25 NC(Open: Ins i de of Pa nel ) CN100 LED_STBY SIRCS 24 GND...
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How to update TV for Service Update APPENDIX-1 How to update TV Software (1) Please download TV firmware image from Server in each region on your PC Please download TV firmware image from Server in each region on your PC. (filename: sony_fwboot_2014_<Version>_<Dest_ID>.zip, Refer the matrix of this page) Extract TV firmware image and you will get 2files. (sony_fw_2014_<Version>_<Dest_ID>.pkg & sony_boot_2014_<Version>_<Dest_ID>.bin) 2014 V D t ID k & t 2014 V D t ID bi ) Copy sony_fw_2014_<Version>_<Dest_ID>.pkg file to the root directory of USB pen ...
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Please confirm LED under SONY logo it turn to GREEN Please confirm LED under SONY logo, it turn to GREEN After 20‐30 seconds, the LED is turn to Amber and blink. LED blinking indicates “Under SW Update”. IMPORTANT NOTE: PLEASE DO NOT PULL OUT THE AC PLUG DURING THIS STATE. After 1‐2 minutes, LED blinking will finish. Please press <Power> key. If “SONY” Logo displays the screen and LED is turn to GREEN Software update is If SONY Logo displays the screen and LED is turn to GREEN, Software update is success. Pull out the USB pen drive from TV.
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How to update TV Software (3) TV on standby and Enter Service Mode. Press “i+ (info)”, “5”, “Volume +” then “TV power” on remote. Select “Status Information” item and Press <Enter> key. Confirm SW,NVM,Boot,Panel ID,PQ,AQ,Wi‐Fi(*1) Version. Press <Return> to back Service Mode Menu. b k S M d M Select “UART Selection” by ↑↓ key, and select “No log” item by ←→ Key and press <Enter> key for Selection. Pull Out the AC plug and wait 10 second (considering the charge of AC adaptor). Insert the AC plug. Press <Power> Key to turn on the TV.