Cadillac 1995 DeVille Owners Literature page 368

Y
Here you will find out how
t o
contact Cadillac if you need assistance.
This
section also tells you how to obtain service puhlications and how to report
any
safety defects.
This section includes information on: Thc Customer Satisfaction
Procedure,
Customer Assistance for Hearing or Speech Impaired, BBB
Auto Line
-
Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
SATISFAC
Your satisfaction and goodwill are important t o your dealer and Cadillac.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved b y your dealer's Sales or Service Departmenk
Sometimes, however, despite the
best
intentions of a l l concerned,
misunderstandillgs can occur. If your concern has not been resolved to
pour satisfaction, the following steps should be taken:
STEP ONE
--
Discuss your concern with a member of dcaler
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealer or the General Manager.
STEP TWO
--
If after contacting a member of dealer management, it
appears your concern
cannot
bcresolved by the dealer without further
help, contact the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458-8006.
In
Canada, contact GM of Canada Customer
Assistance Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In
the U.S.
Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4112.
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