Buick 1993 Roadmaster Owner's Manual page 321

a
Part 8 Customer Assistance Information
Here you will find out how to contact Buick if
you need assistance. This Part also tells you how to obtain service
publications and how to report any safety defects.
Part 8 includes:
Customer Satisfaction
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Customer Assistance for Hearing/Speech Impaired
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Reporting Safety Defects
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ServicePublications
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Cwtomer Satisfaction Procedure
Your satisfaction and goodwill are important to your STEP ONE
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Discuss your problem with a member of
dealer and Buick. Normally, any problems with the sales dealership management. Complaints can often be
transaction or the operation of your vehicle will be quickly resolved at that level. If the matter has already
resolved by your dealer's Sales or Service Departments. been reviewed with the Sales, Service, or Parts Manager
Sometimes, however, despite the best intentions of all contact the owner of the dealership or the General
concerned, misunderstandings can occur. If your Manager.
concern has not been resolved to your satisfaction, the
following steps should be taken:
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