Customer Assistance Information - Buick 1993 LeSabre Owner's Manual

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Part 8 Customer Assistance Information
I
Here you will find out how to contact Buick if you
need assistance. This part also tells
you how to
obtain service
publications and how
to
report any
safety
defects.
Part 8 includes:
Customer Satisfaction
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297
Customer Assistance for Hearing/Speech Impaired
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298
Reporting Safety Defects
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299
ServicePublications
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300
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally,
any
problems with the sales
transaction or the operation of your vehicle will be
resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your problem with a member of
dealership management. Complaints can often be
quickly resolved at that level.
If
the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.