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HP Pavilion dv5000 Notebook PC Series Quick Start Manual
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HP Pavilion dv5000 Notebook PC Series Quick Start Manual

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Computer Does Not Start and the LEDs Blink or the Computer Beeps
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First steps when an LED or beep code occurs
Battery power LED blinks
LEDs near Caps Lock and Number Lock keys blink
Computer makes beeping sounds
Finding service
This document pertains to HP and Compaq Notebook computers.
If your computer makes one or two short beeps while starting, and Windows still opens, the
computer is indicating normal BIOS startup was successful. If your computer does not start, a
more serious hardware issue is likely occurring. Listen for beeps and look at the Light Emitting
Diodes (LEDs) near the Caps Lock key, the Num Lock key, the battery, and the AC Adapter to
help determine troubleshooting steps. This support document contains information that can
help you learn more about the issue and how to resolve the problem.
Figure 1: Example of blinking LED condition (your computer may look different)
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Summary of Contents for HP Pavilion dv5000 Notebook PC Series

  • Page 1 Finding service Question or keywords This document pertains to HP and Compaq Notebook computers. If your computer makes one or two short beeps while starting, and Windows still opens, the computer is indicating normal BIOS startup was successful. If your computer does not start, a More for this product more serious hardware issue is likely occurring.
  • Page 2 Follow us First steps when an LED or beep code occurs An LED or beep code usually means a basic function is unable to start. A basic function might include reading memory, displaying video, or being able to send information to a hard drive. The most common problems that cause LED and beep codes are memory and heat-related failures caused by a build-up of dust in critical cooling areas.
  • Page 3 After cleaning the computer's air vents, restart the computer. If the computer starts normally, you are done. Otherwise, go to the next step. Step 2: Perform a power reset If your computer does not start, performing a power reset can sometimes fix the problem. Follow these steps to reset the power: 1.
  • Page 4 If the computer starts normally, you are done. If the computer still fails to start and emits lights or beeping sounds, continue to the next step. Step 3: Write down the LED or beep code Use the following steps to write down the LED or beep codes onto a piece of paper. 1.
  • Page 5 Battery power LED blinks The Battery power LED indicates the condition of the power supply. When starting the computer, or when the computer is in operation, use the chart to identify the power condition. Battery Power LED Component Tested Error Condition Battery power LED off, and Caps Lock/Num Battery or AC AC adapter not...
  • Page 6 If the LED still does not glow, either the AC adapter has failed, or there is a bad connection between the adapter and the system board. If possible, connect a different AC power adapter to verify that the adapter is the problem, or contact HP for support which may require a service event.
  • Page 7 Count the number of blinks, and use the chart to identify the error condition. Knowing the number of blinks is helpful when you contact an HP support agent for technical help. Caps Lock/Num Lock LED...
  • Page 8 because as soon as the computer recognizes the error, it restarts, attempts to recover the BIOS, and then restarts again. You may notice an extra-long startup process as a result, and a message indicating that the BIOS has been recovered may display on startup. If this occurs, update the BIOS on the computer.
  • Page 9 NOTE:Removing and reseating memory modules requires the use of tools and the partial disassembly of the computer. If you do not feel comfortable doing this work yourself, take the computer to an HP authorized service provider for technical service. See Finding service more information.
  • Page 10 1 - Retention screws (2) 2 - Direction to remove compartment cover NOTE:Your computer may look different than the computer in the graphic. NOTE:Some computers may not have a cover that provides access to the memory. Have the computer serviced if you cannot access the memory. 3.
  • Page 11 4. Reinsert all memory modules. Figure 4: Notch alignment and memory module insertion 1 - Notch alignment 2 - Direction to insert the module 3 - Direction to seat module...
  • Page 12 Graphics controller not functional If you experience a graphics controller failure (Blink code 4), contact HP for assistance. General system board failure A general system board failure (Blink code 5) is the failure of a component not covered by the other LED error codes.
  • Page 13 NOTE:Removing and reseating memory modules requires the use of tools and the partial disassembly of the computer. If you do not feel comfortable doing this work yourself, take the computer to an HP authorized service provider for technical service. See Finding service more information.
  • Page 14 Figure 5: Memory module cover (your cover may be different) 1 - Retention screws (2) 2 - Direction to remove compartment cover NOTE:Your computer may look different than the computer in the graphic.
  • Page 15 NOTE:Some computers may not have a cover that provides access to the memory. Have the computer serviced if you cannot access the memory. 3. Remove all of the memory modules in the computer. 4. Reinsert all memory modules. Figure 6: Notch alignment and memory module insertion...
  • Page 16 7. Perform any tests to verify the computer can start up and run in the Windows operating system. If the computer fails to boot to the Windows desktop after the memory is reseated and the battery is installed, contact HP for support. See Finding service for more information.
  • Page 17 Mobile version About HP Social Media HP Partners Customer Support Contact Us Consumer Support forum Become a partner Download drivers Newsroom Enterprise Business community Find a reseller Register your product Investor relations Corporate blogs PartnerOne Authorized service providers Global citizenship Training &...