Troubleshooting; The Software Cannot Be Installed Onto Your Computer - Sony MZ-DH10P Hi-MD Music Transfer Version 2 for Mac (User Manual) Operating Instructions Manual

Troubleshooting

Please refer to the following steps if you encounter a problem while using Hi-MD Music
Transfer.
1 Check the symptoms in this "Troubleshooting" section.
2 If the problem cannot be solved after checking this troubleshooting section,
check the following table and then consult your nearest Sony dealer.
Computer
• Manufacturer: Apple Computer, Inc.
• Model:
• Type: Desktop type / Laptop type
Name of operating system:
RAM capacity:
Hard disk drive (containing Hi-MD Music Transfer and audio data)
• Capacity of the drive:
• Free space:
Version of the software: Hi-MD Music Transfer for Mac Ver. 2.0*
Error Message (if one appear):
If another device with USB connection is used
• Name of the device (or devices):
* To check the Hi-MD Music Transfer software version, go to the menu and select [Hi-MD Music
Transfer] – [About Hi-MD Music Transfer].

The software cannot be installed onto your computer

Problem Cause/Remedy
The installation was not • You are using an OS that does not support this software.
 See "Providing the required system environment" (page 2) for
successful.
more details.
• All applications are not closed.
 If you start the installation while other programs are running,
a malfunction may occur. This is especially true for programs
that require large amounts of system resources, such as virus-
check software.
• There is not enough hard disk space on your hard disk.
 You need 10 MB or more free space on your hard disk.
The installation appears • Check for the appearance of an error message beneath the
to have stopped before it installation window.
 Follow the displayed instruction. If there is no message, the
has completed.
installation is still in progress. Wait a little while longer.
Using a Hi-MD Walkman ® connected to the computer
Problem Cause/Remedy
Your computer does not • The Hi-MD Walkman
recognize the Hi-MD USB cable to the computer.
 Connect the USB cable firmly.
Walkman ® .
 Remove and reconnect the Hi-MD Walkman
still does not recognize the Hi-MD Walkman
Hi-MD Walkman
USB cable again.
• The anti-virus software is active.
 Close the anti-virus software.
• A disc is not inserted in the Hi-MD Walkman
 Check if a disc is inserted in the Hi-MD Walkman
• The software installation failed.
 Disconnect the connected device and install the software
again.
• The connections are made through a USB hub.
 Connect the Hi-MD Walkman
on the computer.
"RECONNECT USB" • You operated the Hi-MD Walkman
appears in the display Hi-MD Walkman
 Reconnect the Hi-MD Walkman
window of the Hi-MD
Walkman .
®
The Hi-MD Walkman ® • A disc used in MD mode is inserted in the Hi-MD Walkman
 Insert a disc used in Hi-MD mode.
icon does not appear
on the desktop or in the • A blank 60/74/80-minute standard disc has been inserted with
side bar of the Finder "Disc Mode" in the menu of the Hi-MD Walkman
 Set "Disc Mode" to "Hi-MD".
window.
Even though the Hi-MD • It takes time to recognize the software.
 Please wait.
Walkman ® is connected
to the computer, the • The other software application is running.
 Reconnect the USB cable after a while. If the computer still
display on the Hi-MD
Walkman ® does not does not recognize the Hi-MD Walkman
indicate it is connected. Hi-MD Walkman
cable again.
Even though your • The USB cable is disconnected.
 Connect the USB cable firmly.
computer recognize
the Hi-MD Walkman ® , • The connections are made through a USB hub.
 Connect the Hi-MD Walkman
it does not operate
normally. on the computer.
is not firmly connected with the supplied
®
® . If the computer
® , disconnect the
, restart the computer, and then connect the
®
.
®
.
®
directly to the USB connector
®
® or the computer before the
® was recognized by the computer.
.
®
set to "MD".
®
® , disconnect the
® , restart the computer, and connect the USB
® directly to the USB connector
® .
5