Table of Contents
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Transporting Your Product ............................................................................................................... 233
Solving Problems .................................................................................................................................... 238
Checking for Software Updates........................................................................................................ 238
Product Status Messages ................................................................................................................ 239
Message Appears Prompting You to Reset Ink Levels..................................................................... 241
Running a Product Check ................................................................................................................ 241
Resetting Control Panel Defaults ..................................................................................................... 243
Solving Setup Problems ................................................................................................................... 244
Product Does Not Turn On or Off................................................................................................. 244
Noise After Filling the Ink ............................................................................................................. 245
Software Installation Problems .................................................................................................... 245
Control Panel Setup Problems .................................................................................................... 246
Solving Network Problems ............................................................................................................... 246
Product Cannot Connect to a Wireless Router or Access Point .................................................. 246
Network Software Cannot Find Product on a Network................................................................. 248
Product Does Not Appear in Mac Printer Window ....................................................................... 249
Wireless Network Connection is Unstable on a Mac ................................................................... 250
Wired Network Connection Becomes Unstable ........................................................................... 250
Cannot Print Over a Network....................................................................................................... 251
Cannot Scan Over a Network ...................................................................................................... 252
Solving Copying Problems ............................................................................................................... 253
Product Makes Noise, But Nothing Copies.................................................................................. 253
Product Makes Noise When It Sits for a While............................................................................. 254
Copies Have Incorrect or Faint Colors......................................................................................... 254
Position, Size, or Margins of Copies are Incorrect ....................................................................... 254
Solving Paper Problems................................................................................................................... 255
Paper Feeding Problems............................................................................................................. 255
Originals Do Not Feed From the Automatic Document Feeder.................................................... 256
Paper Jam Problems Inside the Product ..................................................................................... 256
Paper Jams in the Automatic Document Feeder ......................................................................... 261
Paper Ejection Problems ............................................................................................................. 264
Solving Problems Printing from a Computer..................................................................................... 265
Nothing Prints .............................................................................................................................. 265
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