Troubleshooting Tips - Verizon Fios G3100 User Manual

tRouBLEShooting tipS

Note: The advanced settings should only be configured by
experienced network technicians to avoid adversely affecting the
operation of your Fios Router and your local network.
7.0/ TROUBLESHOOTING TIPS
7.0a/ IF YOU aRE UNaBLE TO CONNECT TO THE INTERNET:
• The first thing to check is whether your Fios Router is powered
on and is connected to the internet. Check the Router Status
LED on the front of the Fios Router. Be sure to refer to the
"1.3a/ FRONT PANEL" on page 9 to determine status of
the Fios Router. Check the WAN cable (Ethernet or coaxial)
connecting your Fios Router to the internet to make sure it is
properly connected on both ends.
• If the prior tips do not resolve your connection issue, try
restarting (rebooting) the router portion of the Fios Router
by manually pressing the 'red' reset power button on the rear
panel of the Fios Router for 2-4 seconds (the Router Status
LED should go off) to begin rebooting your Fios Router. Your
Fios Router will begin rebooting and will return to service in
3 - 5 minutes depending on your network connection. Check
Router Status LED and if it is solid white, try again to access the
internet.