Product Information; Appliance Identification And Serial Number; Servicing; Maintaining Your Appliance - Worcester Greenstar 2000 User Instructions

Product Information

2 Product Information
2.1

Appliance identification and serial number

Fig. 1 Position of data label
The data label [1] contains information of the appliance model and serial
number. This is located centrally on the bottom of the appliance in line
with the control panel.
For your own records
Please ensure that the Commissioning Checklist has been completed by
your installer or service engineer.
Model:
Serial number:
Date of installation:
Table 2 Appliance details
The appliance model and serial number can be found on the appliance
data label.
2.2

Servicing

Ensure that the service engineer completes the Service Record in the
Benchmark Checklist after each service.
The Service Record can be found at the rear of the appliance's
Installation and Maintenance Instructions. It will be required in the event
of any guarantee work and may be required by the local Building Control
Inspector.
▶ To ensure the continued safe, reliable and environmentally optimum
operation of the boiler, it must be thoroughly serviced annually by a
competent, qualified person, such as a Worcester service engineer,
British Gas engineer or other Gas Safe registered engineer. In the
Republic of Ireland servicing work must be carried out by a Worcester
service engineer or other Registered Gas Installer (RGII).
– Having a contract covering annual servicing, cleaning and
maintenance is a good way to ensure this is not missed.
– It is important that any required maintenance or repairs are
carried out without delay.
▶ Ensure that the service engineer completes the Service Record, at
the rear of the Installation and Maintenance Instructions manual,
after each service.
▶ Have any work carried out by a competent, qualified person,
Worcester service engineer, British Gas engineer or other Gas Safe
registered engineer. In the Republic of Ireland servicing work must be
carried out by a Worcester service engineer or other Registered Gas
Installer (RGII).
▶ Always use original spares, to help maintain the efficiency, safety and
reliability of the appliance.
6
2.3
Your new appliance represents a long term investment in a reliable, high
quality product.
Wipe the appliance casing with a soft clean cloth. Please do not use
1
chemical cleaning products which may damage the paint finish.
In order to realise the appliance's maximum working life, and to ensure
the appliance continues to operate at peak efficiency and performance,
it is essential that servicing and maintenance checks are performed at
least once a year by a competent engineer in accordance with the current
Gas Safe Regulations.
If you would like to know more about servicing options from Worcester,
Bosch Group, please visit worcester-bosch.co.uk.
Please tick the appropriate box on your warranty registration card for
further details of the Worcester, Bosch Group Service Contract.
When your appliance requires servicing please contact a Worcester,
Bosch Group contact centre (see rear cover, appointments).
In addition to the service contract we are pleased to offer a one-off
annual service or breakdown call out for your appliance.
Maintenance tips
• Appliances on a sealed heating system:
– Regularly check the system pressure.
• Do not obstruct the flue outlet or the air inlet.
• Use in hard water areas:
– In exceptionally hard water areas a device to prevent scale
Important note:
▶ If you have to add water regularly in your heating system, call a
competent, qualified person.
2.4
A "checklist" is dispatched with every appliance and can be found
towards the back of the Installation, Commissioning and Servicing
Instructions. This is a vital document that needs to be completed by the
installer at the time of installation. It confirms that the appliance has
been installed and commissioned according to the manufacturer's
instructions.
The service record provides space for the recording of regular servicing
of the appliance/heating system and this can become a valuable
document when, for example, you wish to sell the property. The service
record will show a potential purchaser that the heating system has
received regular professional maintenance and servicing during its
lifetime.
The Benchmark initiative aims to:
• Raise standards among professional installers.
• Build and maintain high safety standards in the industry.
• Improve customer satisfaction levels.
• Make a contribution to the nation's commitment to climate change.

Maintaining your appliance

formation may be fitted. Installation of a salt based water softener
should be in accordance with the requirements of the local water
company. A bypass valve must be fitted and used to fill/top up the
heating system with untreated water.

Benchmark standard

The Benchmark initiative is a code of practice
to encourage the correct installation,
commissioning and servicing of domestic
central heating appliances and system
equipment.
Greenstar 2000 – 6 721 820 553 (2021/02)