Lorex D231A41B User Manual page 99

20 Troubleshooting
Error
There is no picture on selected
channels / camera picture is not
being displayed.
The image on the recorder appears,
but does not have sound.
The system beeps during motion
detection.
I am not receiving email
notifications.
Smart home / voice assistance not
working.
#LX400111; r. 3.0/56507/56507; en-US
Possible Causes
Camera cables are loose or have
become disconnected.
Cameras do not feature a micro-
phone for audio recording.
Motion detection is enabled and
the buzzer is activated.
Email notification is disabled.
Email notification is enabled, but
you have not entered your own
SMTP information.
Voice assistance has not been en-
abled on the recorder.
Solutions
• Check the camera video cable
and connections.
• Disconnect and reconnect the
cable at the system and at the
camera.
• Try moving the camera to an-
other channel or use another
cable.
The recorder supports audio re-
cording, but requires audio-enabled
cameras with a built-in micro-
phone, or an external microphone
to be connected. See 17 Connect-
ing Audio Devices, page 79 for de-
tails on using audio-enabled
devices.
See 11 Motion Detection, page 32
for full instructions on configuring
motion detection options. You will
need to uncheck the Buzzer option
to prevent the recorder from beep-
ing every time motion is detected.
Ensure you have configured email
notification. For full instructions,
see 14.6.3 Configuring Email
Alerts, page 56.
If you want to use your own SMTP
server, you must enter your SMTP
server address, SMTP port, user-
name, and password in the appro-
priate fields. For full instructions,
see 14.6.3 Configuring Email
Alerts, page 56.
• Ensure you have enabled voice
assistance on the recorder. See
15 Smart Home & Voice Assis-
tance, page 73 for full
instructions.
• If the issue persists, visit
lorex.com/SmartHome for
complete setup instructions,
FAQS, and a list of available
voice commands.
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