Datamax EX2 User Manual page 31

Platen Roller Removal/Replacement
The Platen Roller can be easily removed for cleaning, replacement, or clearing media jams.
1. Unplug the printer.
2. Open the cover. Press down on the Printhead Latches and raise the Printhead Carrier.
3. Rotate the Platen Roller Latches 90 degrees to their 'Up' position.
4. Grasp both of the Platen Roller Latches and pull the Platen Roller out of the printer.
5. The Platen Roller can now be cleaned or replaced. When replacing be sure the left Platen
Latch is oriented correctly, with the handle portion towards the middle of the printer.
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