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Problems with the ice/water dispenser
Problem
The Ice/Water dis-
penser cannot be
switched on.
The ice/water dispenser
is not immediately
ready for operation af-
ter having been
switched on.
No ice cubes are dis-
pensed.
The chilled water from
the Ice/Water dispenser
does not taste good.
Frequently Asked Questions
Possible cause and solution
The appliance is not connected to the power supply.
Check that the appliance is connected to the elec-
tricity supply.
The system lock of the Ice/Water dispenser is active
(the sensor control is highlighted in yellow).
Switch off the system lock (see "System lock" in
"Ice/Water dispenser").
This is not a fault. After the appliance door has
opened and closed, it can take several seconds until
the ice/water dispenser is ready for operation.
The Ice/Water-dispenser spout is blocked by frozen
ice.
Empty the ice-cube tray at the latest if you have
not produced any ice for a week (see "Emptying
and cleaning the ice-cube container" in "Cleaning
and care").
After initial commissioning, it might take up to
24 hours until the first ice cubes are produced.
If you dispense chilled water again after a longer pe-
riod of time, it may be stale.
In this case, pour out the first 15 glasses of water.
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