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Check your subscription status with your operator (credit, SIM card valid, etc.)
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Make sure you have not barred outgoing calls
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Make sure that your phone is not in flight mode
Unable to receive incoming calls
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Make sure your phone is switched on and connected to a network (check for overloaded or
unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
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Make sure you have not forwarded incoming calls
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Make sure that you have not barred certain calls
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Make sure that your phone is not in flight mode
The caller's name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her name or number
I can't find my contacts
•
Make sure your SIM card is not broken
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Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the volume key
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Check the network strength
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Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
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Check with your operator to make sure that your subscription includes this service
Make sure this feature does not require an Alcatel accessory
•
When I select a number from my contacts, the number can't be dialled
•
Make sure that you have correctly recorded the number in your file
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Make sure that you have inputted the country prefix when calling a foreign country
I am unable to add a contact in my contacts
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Make sure that your SIM card contacts are not full; delete some files from your SIM card or
save the files in the phone contacts
My callers are unable to leave messages on my voicemail
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Contact your network operator to check service availability
I can't access my voicemail
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Make sure your operator's voicemail number is correctly entered in "Messages\Voice mail
server"
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Try later if the network is busy
The flickering
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some
SIM card PIN locked
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Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to download new files
•
Make sure there is sufficient phone memory for your download
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Select the microSD card as the location to store downloaded files
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Check your subscription status with your operator
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How to make your battery last longer
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Make sure you follow the complete charge time (minimum 3 hours)
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After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes
after removing the charger to obtain an exact indication
•
Adjust the brightness of screen as appropriate
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Deactivate Bluetooth when not in use
26
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