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13
Input mode
This mode allows you to type a text by choosing a letter or a sequence
of characters associated with a key. Press the key several times
until the desired letter is highlighted. When you release the key the
highlight character is inserted into the text.
14
Telephone warranty
Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use
during the warranty period of twelve (12) months
invoice.
Batteries
and accessories sold with your phone are also warranted against any defect which may occur
(2)
during the first six (6) months
(1)
from the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal use thereof, you must immediately inform
your vendor and present your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate.
Repaired Phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or
replacement may be carried out using reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other costs.
This warranty shall not apply to defects to your phone and/or accessory due to (without any
limitation):
1) Non-compliance with the instructions for use or installation, or with technical and safety standards
applicable in the geographical area where your phone is used,
2) Connection to any equipment not supplied or not recommended by TCL Communication Ltd.,
3) Modification or repair performed by individuals not authorised by TCL Communication Ltd. or its affiliates
or your vendor,
4) Modification, adjustment or alteration of software or hardware performed by individuals not authorised by
TCL Communication Ltd.
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation...
Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied, other than this printed limited
warranty or the mandatory warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect, incidental or
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable mobile phone battery in terms of conversation time standby time, and total
service life, will depend on the conditions of use and network configuration. Batteries being considered
expendable supplies, the specifications state that you should obtain optimal performance for your phone
during the first six months after purchase and for approximately 200 more recharges.
from the date of purchase as shown on your original
(1)
23
consequential damages of any nature whatsoever, including but not limited commercial or financial
loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed
by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential
damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
15
Troubleshooting
Before contacting the service centre, you are advised to follow the instructions below:
You are advised to fully charge (
) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its performance.
and carry out the following checks:
My phone can't switch on
•
Check the battery contacts, remove and reinstall your battery, then turn your phone on
•
Check the battery power level, charge for at least 20 minutes
My phone is frozen or has not responded for several minutes
•
Restart your phone by pressing and holding the
•
Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
•
Make sure power off key is not mis-contacted
•
Check the battery charge level
My phone can't charge properly
Make sure you are using an Alcatel battery and the charger from the box
•
•
Clean the battery contact if it's dirty
•
Make sure your battery is inserted properly before plugging in the charger
•
Make sure that your battery is not completely discharged; if the battery power is empty for
a long time, it may take around 20 minutes to display the battery charger indicator on the
screen
•
Make sure charging is carried out under normal conditions (0°C to +40°C)
•
When abroad, check that the voltage input is compatible
My phone can't connect to a network or "No service" is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
Invalid SIM card
•
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged or scratched
•
Make sure the service of your SIM card is available
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network is not overloaded or
key
key
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