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The caller's name/number does not appear when a
call is received
•
Check that you have subscribed to this service with your
operator
•
Your caller has concealed his/her name or number
I cannot find my contacts
•
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•
You can adjust the volume during a call
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the
manual
•
Check with your operator to make sure that your
subscription includes this service
•
Make sure this feature does not require an Alcatel
accessory
When I select a number from my contacts, the
number cannot be dialed
•
Make sure that you have correctly recorded the number in
your file
•
Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts
IP4740_ALCATEL 3035A_QG_Eng_USA_02_130916.indd 33-34
IP4740_ALCATEL 3035A_QG_Eng_USA_02_130916.indd 33-34
My callers are unable to leave messages on my
voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly
entered in "Messaging\Alerts\Voicemail server".
•
Try later if the network is busy
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full
•
Contact your network operator to check service availability
and check MMS parameters
•
Verify the server center number or your MMS profile with
your operator
•
The server center may be swamped, try again later
The flickering
screen
•
You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone memory
SIM card PIN locked
•
Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to connect my phone to my computer
•
Install Alcatel's PC suite first of all
•
Check that your computer meets the requirements for
Alcatel's PC Suite installation
•
Make sure that you're using the right cable from the box
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icon is displayed on my standby
2013-9-16 11:44:33
2013-9-16 11:44:33
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