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My phone turns off by itself
•
Make sure power off key is not mis-contacted
•
Check the battery charge level
•
If it still does not work, please use Mobile Upgrade to
upgrade software
My phone cannot charge properly
•
Make sure you are using an Alcatel battery and the charger
from the box
•
Clean the battery contact if it's dirty.
•
Make sure your battery is inserted properly before plugging
in the charger
•
Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
•
Make sure charging is carried out under normal conditions
conditions (0°C (32°F) to + 40°C (104°F))
•
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No
service" is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06# ) is the same as
the one printed on your warranty card or box
•
Make sure that the internet access service of your SIM card
is available
•
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
IP4740_ALCATEL 3035A_QG_Eng_USA_02_130916.indd 31-32
IP4740_ALCATEL 3035A_QG_Eng_USA_02_130916.indd 31-32
Invalid SIM card
•
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged or
scratched
•
Make sure the service of your SIM card is available
Touch screen does not respond accurately
•
Make sure your phone is not locked
•
Put the battery out and restart the phone
•
If it still does not work, please use Mobile Upgrade to
upgrade software
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press the
key
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
•
Check your subscription status with your operator (credit,
SIM card valid, etc.)
•
Make sure you have not barred outgoing calls
•
Make sure that your phone is not in flight mode
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit,
SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
•
Make sure that your phone is not in flight mode
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2013-9-16 11:44:33
2013-9-16 11:44:33
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