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There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc.
or any of its affiliates be liable for incidental or consequential damages
of any nature whatsoever, including but not limited to commercial loss,
to the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner's return address (No PO Boxes accepted), wireless carrier's
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to
the repair center. TCT Mobile (US), Inc. is not responsible for devices
that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the
service center will verify the warranty conditions, repair, and return
your device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal.
IP4740_ALCATEL 3035A_QG_Eng_USA_02_130916.indd 29-30
IP4740_ALCATEL 3035A_QG_Eng_USA_02_130916.indd 29-30
Troubleshooting. .............
Before contacting the service center, you are advised to
follow the instructions below:
•
You are advised to fully charge (
optimal operation.
•
Avoid storing large amounts of data in your phone as this
may affect its performance.
•
Use User Data Format and the Mobile Upgrade tool to
perform phone formatting or software upgrading, (to
perform User Data format, touch Settings/Restore
default). ALL User phone data: contacts, photos, messages
and files, downloaded applications will be lost permanently.
It is strongly advised to fully backup the phone data and
profile via PC suite before doing formatting and upgrading.
and carry out the following checks:
My phone cannot switch on
•
Check the battery contacts, remove and reinstall your
battery, then turn your phone on
•
Check the battery power level, charge for at least 20
minutes
•
If it still does not work, please use Mobile Upgrade to
upgrade software.
My phone is frozen or has not responded for several
minutes
•
Restart your phone by pressing and holding the
•
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use Mobile Upgrade to
upgrade software.
29
) the battery for
key
30
2013-9-16 11:44:33
2013-9-16 11:44:33
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