Xerox VersaLink C500 User Manual page 169

Symptom
Partial blanks, creased paper, or
blotted printing.
Vertical blanks appear.
White lines or streaks running
through only one color.
Probable Causes
There is debris on the transfer belt.
The paper is damp.
The paper is outside the
recommended specification range.
A printer part is worn or damaged.
The toner cartridges are not
Xerox ® toner cartridges.
The paper is impeded in the paper
path.
Condensation inside the printer
causes partial blanks or creased
paper.
The laser lenses are blocked.
A printer part is worn or damaged.
The toner cartridges are not
Xerox toner cartridges.
®
Something is blocking the lens for
the affected color.
Solutions
At the printer control panel,
perform a transfer belt cleaning
procedure. For details, refer
toPerforming a Transfer Belt
Cleaning Mode
Replace the paper.
Replace the paper with a
recommended size and type. For
details, refer to
For assistance, go to the
Xerox Support website at
®
xerox.com/office/VLC500support.
Verify that the toner cartridges
meet specifications and replace if
necessary. For details, refer to
Consumables.
• Remove any paper or debris
from the paper path.
• Ensure that the trays are
pushed in all the way.
• Ensure that the rear cover is
closed and locked.
Power on the printer and leave it
on for at least 1 hour to get rid of
the condensation. For assistance,
go to the Xerox
at www.xerox.com/office/
VLC500support.
Clean the laser lenses. For details,
refer to Cleaning the LED
For assistance, go to the
Xerox ® Support website at
xerox.com/office/VLC500support.
Ensure that the toner cartridges
meet specifications and replace if
necessary.
Clean the lens for the affected
color. For details, refer to
the LED Lenses.
Xerox ® VersaLink ® C500 Color Printer
Troubleshooting
Procedure.
Supported Paper.
www.
® Support website
Lenses.
www.
Cleaning
169
User Guide