Troubleshooting - Napoleon BIM730 Instruction Manual

14

Troubleshooting

EN
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Main burner will not
light with the igniter,
but will light with a
match.
Humming regulator.
Burners will not cross
light each other.
"Paint" appears to be
peeling inside lid or
hood.
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Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Dirty or corroded cross light
brackets.
Grease build-up on inside
surfaces.
Solution
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank
valve is turned on. Turn tank on slowly to allow pressure
to equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for 10 to
15 minutes.
Ensure sear plates are installed with the holes towards
the front and the slots on the bottom. See assembly
instructions.
Preheat grill with both main burners on high for 10 to
15 minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
(This must be done by a qualified gas installer.)
Close air shutter slightly according to combustion air
adjustment instructions. (This must be done by a
qualified gas installer.)
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the
lead wires from the module to the ignition switch (if
equipped) are firmly pushed onto their respective
terminals.
Close air shutter slightly - see previous problem.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal vibrations in
the regulator and does not affect the performance or
safety of the gas grill. Humming regulators will not be
replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
flake off. Regular cleaning will prevent this. See cleaning
instructions.