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Wired Touchpanels
Problem Solving
16 • Series 1600 Wired Touchpanels
Reserved Join Numbers
A reserved join number is a feature of the software that enables a designer to create a
button on a touchpanel page that either calls up the Setup Menu, ramps brightness,
etc. The table shown after this paragraph provides a list of reserved join numbers
available within the software.
Reserved Join Numbers for Series 1600 Touchpanels
JOIN NUMBER
1016
1017
1018
1019
1023
1024
1035
1160
1161
1172
1173
Troubleshooting
The table below and on the next page provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
Series 1600 Touchpanel Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel
Touchpanel is not
does not
communicating to the
function.
network.
Touchpanel is not
receiving network
power.
Touchpanel is
incorrectly calibrated.
Touchpanel
Incorrect network
is not
wiring.
responding
Touchpanel ID is not
and screen
set to match the NET
displays
ID in the SIMPL
"Network
program.
Poll Error"
message.
Touchpanel ID not
unique, two or more
units share same ID.
Crestron Series 1600
FUNCTION
Brightness
Brightness
Brightness
Brightness
Contrast
Contrast
Call up Setup Menu
Keyclick Volume
Keyclick Volume
Keyclick
Keyclick
CORRECTIVE ACTION
Use Performance Viewport (via SIMPL
Windows or VT Pro-e) to poll the network.
Verify network connection to the touchpanel.
Verify touchpanel is in "CRESNET II" mode as
defined in the Interface Menu of the
"Configuring the Touchpanel".
Confirm that power is supplied to the network.
Enter SETUP MODE and recalibrate.
Touch screen to remove message and verify
correct wiring to all connectors.
Touch screen to remove message and enter
Performance Viewport (via SIMPL Windows or
VT Pro-e) to poll the network. Verify that the
NET ID for the touchpanel is properly set to
match the SIMPL program.
Enter Performance Viewport (via SIMPL
Windows or VT Pro-e) to poll the network.
Verify that each ID is used once.
Operations & Installation Guide - DOC. 5836A
VALUE
Off
Low
Medium
High
Up
Down
Not Applicable
Up
Down
On
Off
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