If You Have A Problem; Returning A Product For Repair - Creative Live 5.1 Product Manual

If You Have a Problem

Please retain all contents including packaging and proof of purchase
until you are fully satisfied with product.
If you find that you have a problem with your Creative product and
believe that it needs to be repaired or replaced, you should verify the
purchase date and take the appropriate action as detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days
old, you have the option of calling Technical Support for assistance or
returning the full product to the dealer/reatailer for a replacement or
credit (see Creative Technical Services section for contact numbers).
More than 30 days since date of purchase
First contact European Technical Support (see Creative Technical
Services section for contact numbers) to establish the nature of the
problem and details on our repair returns procedure. Creative Labs
requires that all returns for repair/replacement must first be issued with
an authorisation number.

Returning a product for repair

Contact Technical Support to receive your authorisation
number for repair/replacement of product.
Technical Support will communicate how to return the product
in question for repair/replacement.
You should only return the hardware item in question and
return it to the address detailed by technical support. Please
retain all software, accessories and the original packaging.
Please quote the authorisation number clearly on the outside of
the packaging, in which you return the hardware item in
question.
Upon receipt of the faulty item, Creative Labs will process your
request and arrange return.
8 SB Live! Player 5.1