Philips 47PFL5403 Service Manual page 18

EN 18 5. LC8.2A LA
5.2.4 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings. A call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set. This helps them to diagnose
problems and failures in the TV before making a service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
• Ignore "Service unfriendly modes".
• Line number for every line (to make CSM language
independent).
• Set the screen mode to full screen (all contents on screen
are viewable).
• After leaving the Customer Service Mode, the original
settings are restored.
• Possibility to use "CH+" or "CH-" for channel surfing, or
enter the specific channel number on the RC.
How to Activate
To activate CSM, press the following key sequence on the
remote control transmitter: "123654" (do not allow the display
to time out between entries while keying the sequence).
Upon entering the Customer Service Mode, the following
screen will appear:
1 M O D E L : 4 2 P F L 7 4 0 3 / 9 3
2 P R O D S / N : A G 1 A 0 8 1 2 1 2 3 4 5 6
3 S W I D : L C 8 2 A L 1 - 1 . x x
4 O P : X X X
5 C O D E S : X X X X
6 S S B : 3 1 3 9
7 N V M : X X X X X X X X
8 F l a s h D a t a : X X . X X . X X . X X
9 D I S P L A Y : xxxx xxx xxxxx
P A G E D O W N B
y
Figure 5-5 CSM menu -1- (example)
1 0 T U N E R : W E A K / G O O D / S T R O N G
1 1 S Y S T E M : P A L / N T S C / S E C A M
1 2 S O U N D : M O N O / S T E R E O / N I C A M
1 3 H D A U : Y E S / N O
1 4 F O R M A T : X X X X X X X X
1 5 DFR SW ID : (*)
1 6 F P G A F W : xx.xx.xx
1 7 :
1 8 :
P A G E U P : B
y
(*) referring to bolt-on DFI SW ID
Figure 5-6 CSM menu -2- (example)
Service Modes, Error Codes, and Fault Finding
X X X X X X X X X X X X X X X
X X X X X X
1 2 3 6 3 4 9 1
Menu Explanation
1. MODEL. Type number, e.g. 32PFL7762D/05. (*)
2. PROD S/N. Product serial no., e.g. AG1A0712123456. (*)
3. SW ID. Software cluster and version is displayed.
4. OP. Option code information.
5. CODES. Error buffer contents.
6. SSB. Indication of the SSB factory ID (= 12nc). (*)
7. NVM. The NVM software version no.
8. Flash Data. PQ (picture quality) and AQ (audio quality)
data version. This is a sub set of the main SW.
9. DISPLAY. Indication of the display ID (=12 nc).
10. TUNER. Indicates the tuner signal condition: "Weak" when
signal falls below threshold value, "Medium" when signal is
at mid-range, and "Strong" when signal falls above
threshold value.
11. SYSTEM. Gives information about the video system of the
selected transmitter (PAL/SECAM/NTSC).
12. SOUND. Gives information about the audio system of the
selected transmitter (MONO/STEREO/NICAM).
13. HDAU. HDMI audio stream detection. "YES" means audio
stream detected. "NO" means no audio stream present.
Only displayed when HDMI source is selected.
14. FORMAT. Gives information about the video format of the
selected transmitter (480i/480p/720p/1080i).
15. DFR SW ID. Referring to bolt-on SW ID.
16. FPGA FW. Only applicable to sets with an FPGA.
17. Reserved.
18. Reserved.
(*) If an NVM IC is replaced or initialised, the Model Number,
Serial Number, and SSB Code Number must be re-written to
C S M
the NVM. ComPair will foresee in a possibility to do this.
X X X
How to Exit
To exit CSM, use one of the following methods:
• Press the MENU button twice, or POWER button on the
remote control transmitter.
I_17760_026a.eps • Press the POWER button on the television set.
120208
5.2.5 Digital Customer Service Mode (DCSM)
This section only applies to sets where the Digital bolt-on
C S M
Module is mounted (China: CTNs ending with "D/93").
Detailed information will be published when these sets are
actually on the market (not during this release of the Service
Manual).
Purpose
I_17760_026b.eps
120208
The Digital Customer Service Mode shows how the Digital
Module performs.
How to Activate
To activate DCSM:
1. Put the set in "digital mode".
2. Press "digital MENU" key on RC.
3. Press "123654" key sequence on RC (do not allow the
display to time out between entries while keying the
sequence).
How to Exit
To exit DCSM, press "digital MENU" key on RC.