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What if I need a replacement Personal Help Button?
Ƽ
ADT Medical Alert will send you a replacement if your Personal Help
Button does not work for any reason. You must return your original
Personal Help Button when the new one arrives. A prepaid envelope
will be provided.
Ƽ
Included with your replacement Personal Help Button are
instructions which must be followed to allow your new Button to
work with your specific Base Unit.
Unit status voice alerts
Your ADT Medical Alert system has two-way voice
communication so you can talk to an agent immediately
without having to use a phone.
Ƽ When you press Help (Figure C):
"Connecting to ADT Companion
Service." (Stated once upon
activation and repeated once
every 4 seconds until contact with
our Customer Monitoring Center
is made.)
Ƽ When you press Reset (Figure E):
"Help call canceled."
Ƽ When you lose connection to
AC power: "Power failure. Check
power cord." (Stated twice
upon detection.)
Ƽ When your power is restored:
"Power restored."
Ƽ When your phone line is out:
"Telephone line problem. Check
telephone connection." (Stated
twice upon detection.)
Ƽ When your phone line is
reconnected: "Telephone
line restored."
Ƽ When the temperature is less
than 35 degrees or more than
105 degrees: "Temperature
warning. Unsafe temperature
detected." (Stated twice
upon detection.)
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