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Frequently asked questions
What should I do if I have an emergency?
Ƽ
Push your Personal Help Button (Figure B) or press the
Help Button (Figure C) on your Base Unit (Figure A).
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Your unit will automatically call our Customer Monitoring
Center, and an ADT Monitoring Professional will attempt to
speak with you over the Base Unit (Figure A). This may take up
to 40 seconds, so please remain calm while a communications
link is established.
Ƽ
If you are unable to answer the ADT Monitoring Professional, we
can notify emergency services or persons on your emergency
contact list.
What if I press the Personal Help Button by mistake?
Ƽ
If you accidentally press your Personal Help Button (Figure B),
you can cancel the alarm by pressing the Reset Button (Figure
E — next page) on the Base Unit (Figure A). If you do not cancel
the alarm before it is received by our Customer Monitoring
Center, simply tell the ADT Monitoring Professional that the
alarm was sent in error when
What if my contact information changes?
For your safety, please notify our Customer Monitoring
Center at 800.568.1216 if there is a change in:
Ƽ
Your emergency contact person(s)
Ƽ
Your address or telephone number
What happens when I press the Personal Help Button?
Ƽ
You will hear a recorded voice coming from your Base Unit
(Figure A) telling you what is happening. The voice will say
"Connecting to ADT Companion Service."
Ƽ
During that time, the Base Unit (Figure A) will attempt to
connect to our Customer Monitoring Center.
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