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REMOTE
WITH VOICE
CONTROL
With your new remote, you can now
control your XFINITY TV on the X1
Platform
with voice commands. You
™
can change channels, search for a
show, or browse through your viewing
options, all with your voice. This user
manual will get you up to speed quickly,
so you can get the most out of your
new Remote with Voice Control.
Getting Started
Your remote is more than just a means of changing the channel. You can find and record a show, get details
about a show and control both your TV and set-top box. This remote boasts Aim Anywhere Technology, so it
will work from anywhere in the room, without having to point directly at your set-top box.
WHAT IS IN THE BOX?
• Remote with Voice Control
• Charging base
• Power cord
WHAT YOU WILL NEED
• WiFi network.
• WiFi connected device (smartphone, tablet or PC for example).
• Fully charged remote.
- Plug cord into the charging base.
- Place remote in the charging base and the BLUE LED light
will pulse.
- When the LED light is a steady BLUE light it is fully charged.
XR11 OSG 1013
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Summary of Contents for Comcast XR11
- Page 1 • Fully charged remote. - Plug cord into the charging base. - Place remote in the charging base and the BLUE LED light will pulse. - When the LED light is a steady BLUE light it is fully charged. XR11 OSG 1013...
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Page 2: Remote Control
Remote Control LED Indicators Status LED: Indicates status of remote control TV Power: Turns on or off when controlling the TV, your TV. STB, battery level or during RF pairing process. All Power: Turns on or off your TV and STB. Microphone/Ring LED: Volume +/-: Program for... -
Page 3: How Voice Control Works
How Voice Control Works With just a simple tap of the Push to Talk button on the right side of your remote, you can direct your television to find a show, record a show, or even get recommendations from it. You can be as specific as you want by saying “show me all movies about basketball”... -
Page 4: Troubleshooting
Troubleshooting My remote won’t RF pair with my STB • Make sure remote is charged. • Ensure you are entering the correct RF code displayed on your TV. • Ensure you have the right equipment. RF pairing only works with the XG1 and Xi3 STB. My remote won’t connect to my WiFi network •... - Page 5 My remote control is in the charging base but the LEDs are not indicating it is charging • This means that your remote control has fully depleted the battery and is off. While in the charging base it will recharge the battery but it won’t display the normal charging status LEDs. •...
- Page 6 Remote Control Behaviors RF PAIRING REMOTE TO YOUR STB How Activated: The Setup button on your remote is held for three seconds, and then the XFINITY button is pressed. LED Behavior: Status LED blinks GREEN slowly. On-Screen Message: None. Audio/Voice Response: None. RF PAIRING REMOTE WAS SUCCESSFUL How Activated: RF pairing of your remote with your STB was successful.
- Page 7 WIFI SETUP: JOINING YOUR REMOTE TO YOUR WIFI NETWORK Variable 200ms 200ms 200ms 200ms How Activated: WPS or manual connection was initiated to join your WiFi network. LED Behavior: Three quarters of Ring LEDs are lit in descending fade of BLUE in a clockwise rotation looping continuously.
- Page 8 WIFI SIGNAL TO YOUR REMOTE IS LOW OR WAS LOST How Activated: You initiated voice control by pressing the Push to Talk button and previous connection to your WiFi network has been lost. LED Behavior: Ring and Microphone LED blink RED twice quickly. Cycles through two times.
- Page 9 VOICE COMMAND: YOUR REMOTE IS PROCESSING YOUR COMMAND Variable 200ms 200ms 200ms 200ms < Processing Sound > How Activated: You have completed a voice command on the remote control and the system is processing your request. LED Behavior: Three quarters of Ring LEDs are lit in a descending fade of BLUE in a clockwise rotation and looping continuously until the system completes processing.
- Page 10 VOICE COMMAND: FAILURE OR TIMEOUT How Activated: The voice system did not understand your voice command. LED Behavior: Ring LED blinks RED twice and sequences through quickly. 300ms 100ms On-Screen Message: Error screen displayed on the TV. “I’m sorry, I couldn’t understand you.” Audio/Voice Response: None.
- Page 11 BATTERY LIFE REMAINING IS 10% 600ms fade 600ms fade “Your remote needs to be charged.” How Activated: You pick up your remote and the remaining battery life level is between 10% - 1%. LED Behavior: Status LED slowly pulses RED. Sequence is quick and repeats a total of four times. On-Screen Message: “Your remote needs to be charged.”...
- Page 12 REMOTE IS FULLY CHARGED How Activated: Your remote is in the charging base and it is fully charged. Continuous LED Behavior: The LED ring is fully lit solid BLUE until removed from the charging base. 100% On-Screen Message: None. Charged Audio/Voice Response: None.
- Page 13 The Remote with Voice Control will only be able to control the volume, mute and power for your TV and your volume and mute on certain audio components with the buttons on the remote as with other Comcast remotes. The voice control features will only work with your X1 STB to find programs via Search, to tune channels, to set recordings, etc.
- Page 14 How will I know when it is time to charge the remote again? The voice remote is intelligent and will let you know when you have 20% battery life left and then again at 10% with a friendly reminder. The LEDs on the remote will also begin to blink to let you know that the battery is low and that you should place it in the recharging cradle.