Troubleshooting - Canon SELPHY CP400 User Manual

Troubleshooting

If the printer does not seem to be working properly, run through the checks
below to see if you can identify and correct the problem. If you are not able to
solve the problem, please call your dealer or contact a Canon Customer
Support help desk for assistance.
Problem
The printer has no power.
The printer's display window is
blinking red.
The (Canon Direct Print)/
(PictBridge) mark does not
display in the upper left corner of
the LCD monitor.
The printer does not print.
Printing stopped midway.
Cause
The compact power adapter or
power cord is not correctly
connected.
There is a malfunction in the
printer.
The cable is not correctly
connected.
The printer's power is off.
Your camera's firmware is
incompatible with this printer.
The printer is connected to a
computer and printing is in
progress.
The printer is not correctly
connected to the camera.
The camera's batteries are
depleted.
The ink cassette is not loaded
correctly.
Too much slack in the ink
cassette's ink sheet.
The paper cassette is not pushed
all the way in.
The printer has overheated.
The printer is not correctly
connected to the camera.
Solution
Be sure that the compact power
adapter and power cord are
connected correctly. Be sure that
the power cord is plugged into a
standard power outlet.
Turn the printer's power off and
turn it on again.
Connect the cable correctly.
(p. 29)
Turn the printer's power on.
(p. 29)
Please check the Canon BeBit
website or your regional Canon
website.
Wait until the print outputted by
the computer is complete.
Connect the cable correctly.
(p. 29)
If the connection is correct, the
or mark will appear on the
camera's LCD monitor.
Replace with fully charged (fresh)
batteries, or plug the camera into
a power outlet (using the
camera's optional compact power
adapter).
Load the ink cassette correctly.
(p. 25)
Take up the slack. (p. 25)
Load the paper cassette correctly.
(p. 28)
Wait for the printer to cool down.
Connect the cable correctly.
(p. 29)
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