Troubleshooting - Canon EOS 10D Software Instructions

Troubleshooting

When the "Could not complete installation correctly" or "Communication between the camera
and computer failed" message appears, check the items described below.
●
The EOS 10D is shown in the operation screens as "EOS XXX".
Driver installation failed.
● Have you installed the EOS 10D WIA Driver or EOS 10D TWAIN Driver?
➞ You cannot install the driver correctly unless the EOS 10D WIA Driver or EOS 10D
TWAIN Driver is already installed. Insert the SOLUTION DISK into the CD-ROM drive
and install the EOS 10D WIA Driver or EOS 10D TWAIN Driver.
● Is the cable firmly plugged into its socket?
➞ Ensure that the plug on the interface cable is securely plugged into the USB port on your
computer. (➞W-10)
I have installed the software but the camera and
computer cannot communicate.
● Is the driver installed?
➞ The driver is required for the communications between the camera and computer. When
you use the SOLUTION DISK software to communicate between the camera and
computer, be sure to install the driver shown below appropriate to your operating system.
• Windows XP/Windows Me: WIA Driver
• Windows 2000/Windows 98 SE: TWAIN Driver
● Does your computer comply with these requirements?
➞ PC with Windows XP, Windows 2000, Windows Me or Windows 98 SE preinstalled and a
USB port as a standard feature. (➞A-9)
* USB connections will not function correctly on computer systems other than those
listed above.
● Are the camera and computer connected correctly?
➞ Connect the camera to your computer correctly using the interface cable. (➞W-10)
● Is there sufficient charge left in the camera battery?
➞ Your computer does not supply power to the camera. Connect the DC Coupler Kit
(optional) to the camera or load a fully charged battery into the camera before
connecting it to your computer. (➞ "Installing and Removing the Battery" in the EOS 10D
Instructions.)
● Do you have more than one camera connected to your computer?
If you connect more than one camera to the same computer, the driver and camera may not
operate normally.
➞ Close the software and disconnect all the interface cables. Then reconnect just the
interface cable that connects the camera to your computer.
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