Dell Inspiron 16 7610 Service Manual
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Dell Inspiron 16 7610 Service Manual

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Inspiron 16 7610
Service Manual for computers with two fans
Regulatory Model: P107F
Regulatory Type: P107F001
July 2021
Rev. A01

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Summary of Contents for Dell Inspiron 16 7610

  • Page 1 Inspiron 16 7610 Service Manual for computers with two fans Regulatory Model: P107F Regulatory Type: P107F001 July 2021 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Identifying the correct manual for your Inspiron 16 7610..........6 Chapter 2: Working inside your computer..................7 Before working inside your computer..........................7 Entering Service Mode............................... 7 Safety instructions................................7 Electrostatic discharge—ESD protection........................8 ESD field service kit ................................9 Transporting sensitive components..........................
  • Page 4 Removing the I/O board............................34 Installing the I/O board.............................. 35 Touchpad.....................................36 Removing the touchpad.............................36 Installing the touchpad............................... 37 Fans...................................... 38 Removing the left fan..............................38 Installing the left fan..............................39 Removing the right fan.............................. 39 Installing the right fan..............................40 Heat sink....................................41 Removing the heat sink..............................
  • Page 5 Clearing BIOS (System Setup) and System passwords..................72 Chapter 6: Troubleshooting......................73 Handling swollen Lithium-ion batteries........................73 Locate the Service Tag or Express Service Code of your Dell computer ..........73 System-diagnostic lights..............................74 SupportAssist | On-board Diagnostics......................... 75 Recovering the operating system..........................75 Updating the BIOS using the USB drive in Windows....................75...

  • Page 6: Chapter 1: Identifying The Correct Manual For Your Inspiron 16 7610

    Identifying the correct manual for your Inspiron 16 7610 The internal layout of the components and the design of the system board of your Inspiron 16 7610 will differ depending on the graphics card configuration you have ordered. This topic is to help you determine if you are referring to the correct manual when attempting to remove or install components on your computer.

  • Page 7: Chapter 2: Working Inside Your Computer

    1. Shut down your computer and disconnect the AC adapter. 2. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. 3. Press any key to continue.

  • Page 8: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 11: Chapter 3: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0/#1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 12: Major Components Of Inspiron 16 7610

    System board Palm-rest and keyboard M2x3 assembly Major components of Inspiron 16 7610 The following image shows the major components of Inspiron 16 7610. 1. Base cover 2. Power-adapter port 3. Right fan 4. M.2 2230 solid-state drive, if installed 5.

  • Page 13: Base Cover

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1.
  • Page 14 Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing components...

  • Page 15: Installing The Base Cover

    2. Loosen the two captive screws (M2x8.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the top left at the hinge and continue to work on the sides to open the base cover.

  • Page 16: Memory Module

    Steps 1. Place and snap the base cover into place on the palm-rest and keyboard assembly. 2. Tighten the two captive screws (M2x8.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.

  • Page 17: Installing The Memory

    Steps 1. Lift the Mylar to access the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot on the system board. NOTE: Your computer may have up to two memory modules installed.
  • Page 18 Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot on the system board. 3. Slide the memory module into the memory-module slot on the system board. 4.

  • Page 19: Solid-State Drive-M.2 Slot One

    Solid-state drive—M.2 slot one Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot one. NOTE: The M.2 card installed on M.2 slot one will depend on the configuration ordered.

  • Page 20: Installing The M.2 2230 Solid-State Drive

    ● M.2 2280 solid-state drive NOTE: If you are replacing a M.2 2280 solid-state drive with a M.2 2230 solid-state drive, contact Dell Support to purchase the M.2 2230 mounting bracket. The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure.

  • Page 21: Removing The M.2 2280 Solid-State Drive

    2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in M.2 slot one.

  • Page 22: Solid-State Drive-M.2 Slot Two

    ● M.2 2280 solid-state drive NOTE: When installing a M.2 2280 NVMe Gen4.0 x4 solid-state drive, you may order a copper thermal shield from Dell support for better thermal performance. The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure.

  • Page 23: Installing The M.2 2230 Solid-State Drive

    2. Enter Service Mode. 3. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot two. The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure.

  • Page 24: Wireless Card

    Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board. 3. Slide the tab on the M.2 2230 thermal shield into the M.2 card slot and align the screw hole on the thermal shield to the screw hole on the system board.

  • Page 25: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the M.2 card slot on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 26 Steps 1. Connect the antenna cables to the wireless card. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 2. Place the wireless-card bracket on the wireless card. 3.

  • Page 27: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 28: Installing The Battery

    Steps 1. Peel the tape that secures the battery cable to the battery. 2. Disconnect the battery cable from the system board. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 29: Battery Cable

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. NOTE: As this battery is leveraged for use across multiple products, the printed screw information is not accurately reflecting the actual size of the screws used.

  • Page 30: Installing The Battery Cable

    Steps 1. Turn the battery over. 2. Peel the battery cable off the battery. 3. Disconnect the battery cable from the battery. 4. Lift the battery cable off the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the battery cable and provides a visual representation of the installation procedure.

  • Page 31: Display Assembly

    Steps 1. Connect the battery cable to the battery. 2. Adhere the battery cable to the battery. 3. Turn the battery over. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1.
  • Page 32 Steps 1. Using the pull tab, disconnect the display-cable from the connector on the system board. 2. Remove the three screws (M2.5x5) that secure the right-display hinge to the system board. 3. Pry open the right-display hinge at an angle of 90 degrees. 4.

  • Page 33: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure.

  • Page 34: I/O Board

    CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3. Close the left-display hinge and align the screw holes on the left-display hinge with the screw holes on the I/O board. 4.

  • Page 35: Installing The I/O Board

    Steps 1. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the I/O board. 2. Lift the power-button with fingerprint-reader cable-connector latch and disconnect the power-button with fingerprint- reader cable from the I/O board. NOTE: This step is only applicable for computers shipped with the optional fingerprint reader. 3.

  • Page 36: Touchpad

    6. Connect the power-button board cable to the connector on the I/O board and close the latch. 7. Connect the power-button with fingerprint-reader cable to the connector on the I/O board and close the latch. NOTE: This step is only applicable for computers shipped with the optional fingerprint reader. 8.

  • Page 37: Installing The Touchpad

    Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.

  • Page 38: Fans

    NOTE: When adhering the tapes, ensure that it is adhered to its original position so that it runs across touchpad and palmrest and keyboard assembly. 11. Connect the touchpad cable to the touchpad and close the latch. Next steps 1. Install the battery. 2.

  • Page 39: Installing The Left Fan

    Installing the left fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the left fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 40: Installing The Right Fan

    Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two screws (M2x4) that secure the right fan to the palm-rest and keyboard assembly. 3. Lift the fan off the palm-rest and keyboard assembly. Installing the right fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 41: Heat Sink

    Steps 1. Place the right fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the right fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x4) that secure the right fan to the palm-rest and keyboard assembly. 4.

  • Page 42: Installing The Heat Sink

    Steps 1. In reverse sequential order (7>6>5>4>3>2>1) loosen the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws on the heat sink varies depending on the graphic card configuration ordered. 2. Lift the heat sink from the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 43: Power-Adapter Port

    Steps 1. Place the heat-sink on the system board. 2. Align the screw holes on the heat sink to the screw holes on the system board. 3. In sequential order (1>2>3>4>5>6>7) tighten the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws on the heat sink varies depending on the graphic card configuration ordered.

  • Page 44: Installing The Power-Adapter Port

    Steps 1. Remove the three screws (M2.5x5) that secures the right-display hinge to the system board. 2. Pry open the right-display hinge at an angle of 90 degrees. 3. Peel the tape that covers the power-adapter port connector on the system board. 4.

  • Page 45: Power-Button Board

    Steps 1. Connect the power-adapter port cable to the system board. 2. Adhere the tape that covers the power-adapter port connector on the system board. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4.

  • Page 46: Installing The Power-Button Board

    3. Remove the base cover. 4. Remove the heat sink. 5. Remove the left fan. About this task The following image(s) indicate the location of the power-button board and provides a visual representation of the removal procedure. Steps 1. Remove the three screws (M2.5x5) that secure the left-display hinge to the I/O board. 2.
  • Page 47 About this task The following image(s) indicate the location of the power-button board and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the power-button board over the power-button with optional fingerprint reader. 2. Replace the screw (M2x3) that secures the power-button board to the palm-rest and keyboard assembly. 3.

  • Page 48: Power Button

    Power button Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power-button and provides a visual representation of the installation procedure.

  • Page 49: Removing The Power-Button

    Removing the power-button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. 4. Remove the heat sink. 5. Remove the left fan. 6. Remove the power-button board. About this task The following image(s) indicate the location of the power-button and provides a visual representation of the removal procedure.

  • Page 50: Power Button With Fingerprint Reader

    Power button with fingerprint reader Removing the power-button with fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. 4. Remove the heat sink. 5. Remove the left fan.

  • Page 51: Installing The Power-Button With Fingerprint Reader

    Installing the power-button with fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power-button with fingerprint reader and provides a visual representation of the installation procedure.

  • Page 52: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory. 4. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive from M.2 slot one, whichever applicable 5.

  • Page 53: Installing The System Board

    Steps 1. Using the pull tab, disconnect the display-cable from the connector on the system board. 2. Peel the tape that covers the power-adapter port cable-connector on the system board. 3. Disconnect the power-adapter port cable from the system board. 4.
  • Page 54 1. Display cable 2. Power-adapter port cable 3. Keyboard-backlight cable 4. Keyboard cable 5. Touchpad cable 6. Speaker cable 7. I/O-board cable The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
  • Page 55 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly. 4.

  • Page 56: Speakers

    10. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive from M.2 slot one, whichever applicable 4.

  • Page 57: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 58: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive from M.2 slot one, whichever applicable 4.

  • Page 59: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.

  • Page 60: Chapter 4: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 61: Chapter 5: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 62: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 63 Table 4. System setup options—System information menu (continued) Overview Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
  • Page 64 Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration Expert Key Management Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified. Default: OFF NOTE: If Custom Mode is not enabled, any changes made with respect to the keys will not be saved.
  • Page 65 Enables or disables cloud Service OS recovery if the main OS fails to boot within the number of failures equal or greater than the value specified by Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed.

  • Page 66: Updating The Bios In Windows

    If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to www.dell.com/support. ● Enter the Service Tag or Express Service Code and click Search. ● Click Drivers & Downloads. ● Click Detect Drivers and follow the on-screen instructions.

  • Page 67: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter.

  • Page 68: Flashing The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the system. Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 69 3. The flash BIOS menu will open, and then click the Flash from file. 4. Select external USB device. System setup...
  • Page 70 5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 71: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 14. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 72: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 73: Chapter 6: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 74: System-Diagnostic Lights

    The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 15. Diagnostic-light codes...

  • Page 75: Supportassist | On-Board Diagnostics

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 76: Updating The Bios In Windows

    8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer.

  • Page 77: Chapter 7: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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