Related Manuals for Dell XPS 16 9640
Summary of Contents for Dell XPS 16 9640
- Page 1 XPS 16 9640 Owner's Manual Regulatory Model: P129F Regulatory Type: P129F001 March 2024 Rev. A01...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Chapter 1: Views of XPS 16 9640....................6 Left......................................6 Right....................................... 6 Top......................................8 Front....................................... 9 Bottom....................................10 Service Tag..................................10 Chapter 2: Set up your XPS 16 9640.................... 12 Chapter 3: Specifications of XPS 16 9640..................14 Dimensions and weight..............................14 Processor..................................... 14 Chipset....................................15 Operating system................................16 Memory....................................16 External ports..................................16... - Page 4 After working inside your computer........................30 BitLocker..................................30 Recommended tools................................. 30 Screw list....................................31 Major components of XPS 16 9640..........................31 Chapter 5: Removing and installing Field Replaceable Units (FRUs)..........34 Base cover..................................34 Removing the base cover............................34 Installing the base cover............................37 Battery....................................
- Page 5 Clearing BIOS (System Setup) and System passwords..................105 Chapter 8: Troubleshooting....................... 106 Handling swollen rechargeable Li-ion batteries......................106 Locate the Service Tag or Express Service Code of your Dell computer ............106 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 107 Running the SupportAssist Pre-Boot System Performance Check.............. 107 Built-in self-test (BIST)..............................107...
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Page 6: Chapter 1: Views Of Xps 16 9640
Supports USB4, DisplayPort 2.1, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at www.dell.com/support. NOTE: Use the supplied USB Type-C to USB Type A and DisplayPort dongle to connect to a DisplayPort device. - Page 7 Supports USB4, DisplayPort 2.1, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at www.dell.com/support. NOTE: Use the supplied USB Type-C to USB Type A and DisplayPort dongle to connect to a DisplayPort device.
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Page 8: Top
10 s to force shut-down the computer. 4. Right speaker Provides audio output. 5. Touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. 6. Left speaker Provides audio output. Views of XPS 16 9640... -
Page 9: Front
Turns on when the camera is in use. 5. Ambient-light sensor The sensor detects the ambient light and automatically adjusts the display brightness. 6. Infrared emitter Emits infrared light, which enables the infrared camera to sense and track motion. Views of XPS 16 9640... -
Page 10: Bottom
Each MyDell user experience is unique as the software learns and responds to the way you use your computer. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. - Page 11 Figure 6. Location of the Service Tag Views of XPS 16 9640...
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Page 12: Chapter 2: Set Up Your Xps 16 9640
2. Finish the operating system setup. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted. - Page 13 This software delivers intelligent features that automatically fine-tune your computer for the best possible audio, power, and performance. Get the most out of your Dell device with intelligent, personalized technology from MyDell. Following are the key features of MyDell: ●...
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Page 14: Chapter 3: Specifications Of Xps 16 9640
● Minimum: 2.18 kg (4.80 lbs) for computers that are shipped variability. with UHD+ panel ● Maximum: 2.34 kg (5.15 lbs) Processor The following table lists the details of the processors that are supported for your XPS 16 9640. Table 3. Processor Description Option one Option two... -
Page 15: Chipset
(Two-channel) memory (Two-channel) memory (Two-channel) memory populated populated populated Chipset The following table lists the details of the chipset that is supported for your XPS 16 9640. Table 4. Chipset Description Values Chipset Integrated with the processor Processor Intel Core Ultra 7 and 9 processors... -
Page 16: Operating System
Your XPS 16 9640 supports the following operating systems: ● Windows 11 Home, 64-bit ● Windows 11 Pro, 64-bit Memory The following table lists the memory specifications of your XPS 16 9640. Table 5. Memory specifications Description For computers shipped... -
Page 17: Internal Slots
M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your XPS 16 9640. Table 8. Wireless module specifications Description Values... -
Page 18: Audio
Audio The following table lists the audio specifications of your XPS 16 9640. Table 9. Audio specifications Description Values Audio controller Cirrus Logic CS42L43 Stereo conversion Supported Internal audio interface SoundWire External audio interface Universal audio jack Number of speakers ●... -
Page 19: Media-Card Reader
Media-card reader The following table lists the media cards that are supported on your XPS 16 9640. Table 11. Media-card reader specifications Description Values Media-card type One microSD card slot v6.0 Media-cards supported ● Micro Secure Digital (microSD) ● Micro Secure Digital High Capacity (microSDHC) ●... -
Page 20: Camera
Copilot key launches Windows Search. For more information about Copilot in Windows, search in the Knowledge Base Resource at www.dell.com/support. Camera The following table lists the camera specifications of your XPS 16 9640. Table 14. Camera specifications Description Values... -
Page 21: Touchpad
For more information about touchpad gestures available on Windows, see the Microsoft Knowledge Base article at support.microsoft.com. Power adapter The following table lists the power adapter specifications of your XPS 16 9640. Table 16. Power adapter specifications Description Values Type... -
Page 22: Battery
Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. Battery The following table lists the battery specifications of your XPS 16 9640. Table 17. Battery specifications Description... -
Page 23: Display
Display The following table lists the display specifications of your XPS 16 9640. Table 18. Display specifications Description Option one Option two Display type White Light Emitting Diode Full Organic-Light Emitting Diode Ultra High Definition Plus (WLED FHD+), High Definition Plus (OLED UHD+),... -
Page 24: Sensor
Accelerometer in the base: ST Micro LIS2DW12TR Ambient Light Sensor (ALS) for the panel backlight control: ams-OSRAM TCS35303 GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your XPS 16 9640. Table 21. GPU—Integrated Controller... -
Page 25: Multiple Display Support Matrix
Multiple display support matrix The following table lists the multiple display support matrix for your XPS 16 9640. Table 23. Multiple display support matrix Graphics Card Discrete Graphics Supported external displays Supported external Controller Direct Output with computer internal display... -
Page 26: Dell Support Policy
* Measured using a random vibration spectrum that simulates the user environment. † Measured using a 2 ms half-sine pulse. Dell support policy For information about Dell support policy, search in the Knowledge Base Resource at www.dell.com/support. Dell low blue light display WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain, eye fatigue, or damage to the eyes. -
Page 27: Chapter 4: Working Inside Your Computer
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance. -
Page 28: Safety Precautions
Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue. -
Page 29: Esd Field Service Kit
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures. -
Page 30: Transporting Sensitive Components
It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat always when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 31: Screw List
Left Type C bracket M2x4.5 WLAN bracket M2x3 System board M2x4.5 Display-assembly cable bracket M1.4x1.3 holder Display-assembly cable bracket M2x3 Major components of XPS 16 9640 The following image shows the major components of XPS 16 9640. Working inside your computer... - Page 32 Figure 12. Major components of XPS 16 9640 1. Base cover 2. Left Type-C bracket 3. CPU fan 4. Solid-state drive thermal shield 5. Solid-state drive 6. Speaker (L) 7. Battery Working inside your computer...
- Page 33 19. Display cable connector bracket NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.
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Page 34: Chapter 5: Removing And Installing Field Replaceable Units (Frus)
To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies. - Page 35 Figure 13. Removing the base cover Removing and installing Field Replaceable Units (FRUs)
- Page 36 Figure 14. Removing the base cover Removing and installing Field Replaceable Units (FRUs)
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Page 37: Installing The Base Cover
Figure 15. Removing the base cover Steps 1. Remove the eight screws (M2x4, T5) that secure the base cover to the palm rest and keyboard assembly. 2. Place your thumbs and fingers into the recess at the top edge of the base cover. 3. - Page 38 Figure 16. Installing the base cover Removing and installing Field Replaceable Units (FRUs)
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Page 39: Battery
Figure 17. Installing the base cover NOTE: If the battery is not a pre-requisite and if you have disconnected the battery cable, ensure to connect the battery cable. To connect the battery cable, follow step 1 and step 2 in the procedure. Steps 1. -
Page 40: Removing The Battery
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. -
Page 41: Installing The Battery
Figure 18. Removing the battery Steps 1. Disconnect the battery cable from the connector (BATT) on the system board, if not disconnected earlier. 2. Remove the six screws (M2x4.5) that secure the battery to the system board and palm-rest assembly. 3. -
Page 42: Battery Cable
Figure 19. Installing the battery Steps 1. Using the alignment posts, place the battery on the palm-rest assembly. 2. Align the screw holes on the battery with the screw holes on the system board and palm-rest assembly. 3. Replace the six screws (M2x4.5) that secure the battery to the system board and palm-rest assembly. 4. -
Page 43: Installing The Battery Cable
Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task NOTE: If the battery is disconnected from the system board for service, there is a delay during boot as the computer undergoes an RTC battery reset. -
Page 44: Fan
Figure 21. Installing the battery cable Steps 1. Connect the battery cable to the connector on the battery. 2. Adhere the tape to secure the battery cable to the battery. 3. Turn the battery over. Next steps 1. Install the battery. 2. -
Page 45: Installing The Gpu Fan
Figure 22. Removing the GPU fan Steps 1. Remove the three screws (M2x4.5) that secure the fan to the system board and palm rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2. -
Page 46: Removing The Cpu Fan
Figure 23. Installing the GPU fan Steps 1. Align the screw holes on the fan with the screw holes on the system board and palm rest and keyboard assembly. 2. Replace the three screws (M2x4.5) that secure the fan to the system board and palm rest and keyboard assembly. 3. -
Page 47: Installing The Cpu Fan
Figure 24. Removing the CPU fan Steps 1. Remove the three screws (M2x4.5) that secure the fan to the system board and palm rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2. -
Page 48: Solid-State Drive
Figure 25. Installing the CPU fan Steps 1. Align the screw holes on the fan with the screw holes on the system board and palm rest and keyboard assembly. 2. Replace the three screws (M2x4.5) that secure the fan to the system board and palm rest and keyboard assembly. 3. - Page 49 Figure 26. Removing the M.2 2230 solid-state drive Figure 27. Removing the M.2 2280 solid-state drive Steps 1. Remove the two screws (M2x3) that secure the thermal shield to the system board. 2. Lift the thermal shield off the solid-state drive. 3.
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Page 50: Installing The Solid-State Drive
Installing the solid-state drive CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the solid-state drive slot and provides a visual representation of the installation procedure. -
Page 51: Heat Sink
Figure 29. Installing the M.2 2280 solid-state drive Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot (SSD1) on the system board. 2. Slide the solid-state drive into the solid-state drive slot (SSD1) on the system board. 3. -
Page 52: Installing The Heat Sink-Integrated Gpu
The following image(s) indicate the location of the heat sink on computers that are shipped with integrated GPUs and provides a visual representation of the removal procedure. Figure 30. Removing the heat sink—Integrated GPUs Steps 1. In reverse sequential order (4>3>2>1), loosen the four captive screws that secure the heat sink to the system board. 2. -
Page 53: Removing The Heat Sink-Discrete Gpu
Figure 31. Installing the heat sink—Integrated GPU Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1>2>3>4), tighten the four captive screws that secure the heat sink to the system board. Next steps 1. - Page 54 Figure 32. Removing the heat sink—Discrete GPU (non-Vapor Chamber) Figure 33. Removing the heat sink—Discrete GPU (Vapor Chamber) Steps 1. In reverse sequential order (6>5>4>3>2>1), loosen the six captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Removing and installing Field Replaceable Units (FRUs)
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Page 55: Installing The Heat Sink-Discrete Gpu
Installing the heat sink—Discrete GPU CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the heat sink on computers that are shipped with discrete GPUs and provides a visual representation of the installation procedure. -
Page 56: Wireless-Module Shield
Figure 35. Installing the heat sink—Discrete GPU (Vapor Chamber) Steps 1. Align the screw holes on the fan and heat sink with the screw holes on the system board. 2. In sequential order (1>2>3>4>5>6), tighten the six captive screws that secure the heat sink to the system board. Next steps 1. -
Page 57: Installing The Wireless-Module Shield
Figure 36. Removing the wireless-module shield Steps 1. Remove the screw (M2x3) that secures the wireless-module shield to the system board. 2. Lift the wireless-module shield off the system board. Installing the wireless-module shield CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites About this task The following image indicates the location of the wireless-module shield and provides a visual representation of the installation... -
Page 58: Display Assembly
Figure 37. Installing the wireless-module shield Steps 1. Align the screw hole on the wireless-module shield with the screw hole on the system board. 2. Replace the screw (M2x3) that secures the wireless-module shield to the system board. Next steps 1. - Page 59 Figure 38. Removing the display assembly Removing and installing Field Replaceable Units (FRUs)
- Page 60 Figure 39. Removing the display assembly Steps 1. Remove the two screws (M1.4x1.3) that secure the display-cable cover to the display-cable connector bracket. 2. Remove the two screws (M2x3) that secure the display-cable connector bracket to the system board. 3. Lift the bracket off the system board. 4.
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Page 61: Installing The Display Assembly
Figure 40. Display assembly Installing the display assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure. - Page 62 Figure 41. Installing the display assembly Removing and installing Field Replaceable Units (FRUs)
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Page 63: Type-C Bracket
Figure 42. Installing the display assembly Steps 1. Place the palm-rest assembly at the edge of a flat table. CAUTION: To avoid damaging the display, do not slide palm rest and keyboard assembly on the display assembly. 2. Align the screw holes of the palm-rest assembly with the screw holes on the hinges of the display assembly. 3. -
Page 64: Installing The Type-C Brackets
Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the Type-C bracket and provides a visual representation of the removal procedure. Figure 43. Removing the Type-C brackets Steps 1. -
Page 65: System Board
Figure 44. Installing the Type-C brackets Steps 1. Align and the screw holes on the right Type-C bracket with the screw holes on the system board. 2. Replace the two screws (M2x4.5) that secure the right Type-C bracket to the system board. 3. - Page 66 6. Remove the heat sink. 7. Remove the Type-C brackets. About this task The following image indicates the connectors on your system board. Figure 45. System-board connectors 1. Power-button and fingerprint reader cable connector (FP1) 2. Antenna-cable connectors (MAIN 2 and AUX 1) on wireless module 3.
- Page 67 Figure 46. Removing the system board Figure 47. Removing the system board Removing and installing Field Replaceable Units (FRUs)
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Page 68: Installing The System Board
Steps 1. Open the latch and disconnect the power-button and fingerprint reader cable from the connector (FP1) on the system board. 2. Remove the screw (M2x3) that secures the wireless-module shield to the system board. 3. Open the latch and disconnect the capacitive touch-panel cable connector (TF1) on the system board. 4. - Page 69 4. Display assembly cable connector (LCD1) 5. Capacitive touch-panel cable connector (TF1) 6. CPU fan cable connector (FAN2) 7. Speaker (L) cable-connector (SPKL1) 8. Touchpad-cable connector (TPAD1) 9. Battery-cable connector (BATT) 10. Solid-state drive slot (SSD1) 11. Keyboard-cable connector (CN6501) 12.
- Page 70 Figure 50. Installing the system board Steps 1. Align the screw holes on the system board with the screw holes on the palm rest and keyboard assembly. 2. Replace the four screws (M2x4.5) that secure the system board to the palm rest and keyboard assembly. 3.
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Page 71: Speakers
3. Install the fans. 4. Install the solid-state drive. 5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. Speakers Removing the speakers CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. -
Page 72: Installing The Speakers
Figure 51. Removing the speakers Steps Lift the left and right speakers, along with the cables off the palm rest and keyboard assembly. Installing the speakers CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. - Page 73 Figure 52. Installing the speakers Steps 1. Using the alignment posts, place the speaker (R) into the slots on the palm rest and keyboard assembly. 2. Using the alignment posts, place the speaker (L) into the slots on the palm rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
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Page 74: Keyboard
Keyboard Removing the keyboard CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the fans. 5. - Page 75 Figure 53. Removing the keyboard Figure 54. Removing the keyboard Removing and installing Field Replaceable Units (FRUs)
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Page 76: Installing The Keyboard
Figure 55. Removing the keyboard Steps 1. Peel off the tape that adheres the keyboard to the palm rest assembly. 2. Lift off the tape that covers the keyboard-controller board. 3. Open the latch and disconnect the keyboard-backlight cable from the connector (KBBL1) on the keyboard-controller board. 4. - Page 77 Figure 56. Installing the keyboard Figure 57. Installing the keyboard Removing and installing Field Replaceable Units (FRUs)
- Page 78 Figure 58. Installing the keyboard Steps 1. Align and slide the keyboard into position on the palm-rest assembly. 2. Turn the palm rest and keyboard assembly over. 3. Replace the twenty-three screws (M1.4x1.3) that secure the keyboard to the palm rest assembly. 4.
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Page 79: Power Button With Fingerprint Reader
Power button with fingerprint reader Removing the power button with fingerprint reader CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. -
Page 80: Installing The Power Button With Fingerprint Reader
Installing the power button with fingerprint reader CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power button and provides a visual representation of the installation procedure. -
Page 81: Palm-Rest Assembly
8. Install the base cover. 9. Follow the procedure in After working inside your computer. Palm-rest assembly Removing the palm-rest assembly CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. -
Page 82: Installing The Palm-Rest Assembly
Figure 61. Palm-rest assembly Steps After performing the steps in the pre-requisites, you are left with the palm-rest assembly. Installing the palm-rest assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The replacement palm-rest assembly comes preassembled with these components:... - Page 83 Figure 62. Palm-rest assembly Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the power button with fingerprint reader. 2. Install the keyboard. 3. Install the speakers. 4. Install the system board. NOTE: The system board can be installed along with the solid state drive. 5.
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Page 84: Chapter 6: Software
Your XPS 16 9640 supports the following operating systems: ● Windows 11 Home, 64-bit ● Windows 11 Pro, 64-bit Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQs 000123347. Software... -
Page 85: Chapter 7: Bios Setup
BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed. -
Page 86: System Setup Options
Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 29. BIOS Setup options—Overview menu Overview XPS 16 9640 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. - Page 87 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
- Page 88 Table 30. BIOS Setup options—Boot Configuration menu (continued) Boot Configuration For additional security, Dell Technologies recommends keeping the Secure Boot option enabled to ensure that the UEFI firmware validates the operating system during the boot process. NOTE: For Secure Boot to be enabled, the computer is required to be in UEFI boot mode and the Enable Legacy Option ROMs option is required to be turned off.
- Page 89 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enables or disables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/LAN submenu is activated.
- Page 90 Table 32. BIOS Setup options—Storage menu Storage SATA/NVMe Operation SATA/NVMe Operation Sets the operating mode of the integrated SATA hard drive controller. By default, the AHCI/NVMe option is selected. The storage device is configured for AHCI/NVMe mode. Storage Interface Displays the information of various onboard drives. Port Enablement Enables or disables the M.2 PCIe SSD option.
- Page 91 Table 33. BIOS Setup options—Display menu (continued) Display Hybrid Graphics/Advanced Options NOTE: The Hybrid Graphics/Advanced Options is applicable to computers shipped with integrated and discrete graphics controllers. Enable Hybrid Graphics/ Advanced Allows both integrated and discrete graphics to work together to optimize battery Options (when available) life.
- Page 92 USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables or disables the computer from entering Sleep (S3) mode in the operating system.
- Page 93 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. Physical Presence Interface (PPI) Bypass...
- Page 94 By default, the Start Data Wipe option is disabled. Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation.
- Page 95 Password prompt. ● The computer password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the computer password in situations where it is likely that a computer may be lost or stolen. M.2 PCIe SSD-0 The M.2 PCIe SSD-0 password can be set to prevent unauthorized access of the...
- Page 96 BIOS passwords. You can modify the minimum and maximum length of the passwords and require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least eight characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the computer or hard drive password.
- Page 97 The Recovery Password can be used when a system owner forgets the administrator, system, or hard drive password. You can get an unlock code from Dell Support over the phone after verifying ownership details. The unlock code overrides and removes the existing password.
- Page 98 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 39. BIOS Setup options—System Management menu ...
- Page 99 By default, the Set Ownership Date option is disabled. Diagnostics OS Agent Requests Enables or disables the capability of the Dell OS Agent from scheduling onboard diagnostics on a subsequent boot which can help assist in the prevention and resolution of hardware-related issues.
- Page 100 ● Intel Virtualization Technology - X ● Intel Virtualization Technology - Direct By default, the Intel Trusted Execution Technology (TXT) option is disabled. For additional security, Dell Technologies recommends keeping the Intel Trusted Execution Technology (TXT) option enabled. DMA Protection...
- Page 101 Table 42. BIOS Setup options—Virtualization menu (continued) Virtualization Support By default, the Enable Pre-Boot DMA Support option is enabled. For additional security, Dell Technologies recommends keeping the Enable Pre- Boot DMA Support option disabled. NOTE: This option is provided only for compatibility purposes, since some older hardware is not DMA capable.
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Page 102: Updating The Bios
Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. -
Page 103: Updating The Bios From The F12 One Time Boot Menu
Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option. -
Page 104: Assigning A System Setup Password
NOTE: System and setup password feature is disabled. Assigning a System Setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter BIOS System Setup, press F2 immediately after a power-on or reboot. Steps 1. -
Page 105: Clearing Bios (System Setup) And System Passwords
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application. -
Page 106: Chapter 8: Troubleshooting
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer. -
Page 107: Dell Supportassist Pre-Boot System Performance Check Diagnostics
Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●... -
Page 108: Lcd Power Rail Test (L-Bist)
LCD Built-in Self-Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings. -
Page 109: System-Diagnostic Lights
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. -
Page 110: Real-Time Clock (Rtc Reset)
Click SupportAssist and then, click SupportAssist OS Recovery. Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell computers from No POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models. - Page 111 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...
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Page 112: Chapter 9: Getting Help And Contacting Dell
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 48. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...