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Error Messages
Error Message
DOCUMENT JAM
DOWNLOAD FULL
MACHINE ERROR
XX
MEMORY FULL
NO RESPONSE/BUSY The number you dialed does
NOT REGISTERED
PLS CLEAN DRUM
PLS OPEN COVER
PRINTER JAM
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
Cause
Documents were not inserted See "Document Jams and
or fed properly, or document
scanned from ADF was longer
than about 40 inches (90cm).
The download buffer is full.
MFC has a mechanical
problem.
You can't store data in the
memory.
not answer or is busy.
You tried to access a
One Touch or Speed Dial
number that is not
programmed.
The primary corona wire of
drum unit is dirty.
A page, piece of paper or
paper clip, etc. may be
jammed inside the MFC.
The paper is jammed in the
MFC.
Action
Paper Jams", page 22-4.
Press
FF/Cont
. Printing will
resume (the downloading is
canceled).
Call Brother Customer
Service.
USA:
1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
See page 10-3.
Verify the number and try
again.
Set up the One Touch or
Speed Dial number.
(See pages 7-1, 7-2.)
Clean the primary corona
wire of drum unit.
(See page 22-22.)
Open the front cover.
If you see any jammed paper
or other item, gently pull it
out, then close the front
cover. If the error message
remains, open and close the
front cover again. If the MFC
cannot reset itself and return
to the date and time prompt,
it will display MACHINE
ERROR XX. Please call
Brother Customer Service
and tell them the Machine
Error number, at:
USA:
1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
See page 22-5.
22 - 3
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