Kohler K-1110 Installation Manual page 17

Troubleshooting Procedures (cont.)
Symptoms
Troubleshooting the Neckjet System
Symptoms
14. Keypad does not respond
when neckjet mode is
selected.
15. Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is flashing.
16. Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is NOT flashing.
17. Water flows from neckjets,
but neckjets do not pulse.
Troubleshooting the Backjet System
Symptoms
18. Backjets do not operate.
19. Backjets do not pulse.
Kohler Co.
Probable Causes
E. Control does not work.
Probable Causes
A. User keypad does not work.
A. Pillow is not installed.
B. Reed switch does not work.
C. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
A. Neckjet line is blocked.
B. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
C. Butterfly valve does not work.
D. Control does not work.
A. Wiring harness from neckjet
pulse cannister to control is
loose, disconnected or damaged.
B. Pulse cannister does not work.
C. Control does not work.
Probable Causes
A. Whirlpool pump is not
operating.
B. Backjet butterfly valve does not
open.
C. Not enough water in whirlpool.
D. Actuator switch does not work.
E. Power from pump motor to
control is off.
F. Backjet pipe is blocked.
G. Switch wire from switch to
control is disconnected.
A. Pulse cannister does not work.
B. Switch does not work.
17
Recommended Action
E. Replace control.
Recommended Action
A. Replace user keypad.
A. Make sure the pillow is properly
attached to the neckjet body.
B. Check reed switch wiring and
replace if necessary.
C. Check wiring for proper
connections. Replace wiring
harness if necessary.
A. Disconnect neckjet hoses and
remove blockage.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. Replace butterfly valve.
D. Replace control.
A. Check wiring for proper
connections. Replace wiring
harness if necessary.
B. Replace pulse cannister.
C. Replace control.
Recommended Action
A. Turn on pump.
B. Check for loose connections or
wires leading from backjet pulse
cannister to control. Replace backjet
pulse canister or control if
necessary.
C. Fill whirlpool so water level
sensors are covered.
D. Replace actuator switch.
E. Check for loose connections or
wires leading from pump motor to
control.
F. Remove blockage.
G. Reconnect or replace switch wires
that use modular plug.
A. Check for loose connections or
wires leading from pulse cannister
to control. Replace pulse canister or
control if necessary.
B. Replace switch.
1022365-2-C