Troubleshooting And Maintenance Error Messages - Brother MFC-9030 Owner's Manual

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Troubleshooting and Maintenance
Error Messages
You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the
machine often identifies the problem and displays an error message. The list below explains the most
common error messages, in alphabetical order.
ERROR MESSAGE
CHANGE DRUM SOON The drum unit is near the end of its
CHANGE TONER
CHECK DOCUMENT Documents were not inserted or fed
CHECK DRUM UNIT Drum unit is not installed.
CHECK PAPER
CHECK PAPER SIZE Paper Size is improper for fax
COMM.ERROR
CONNECTION FAIL You tried to poll a fax machine that is
COOLING DOWN
WAIT FOR A WHILE
COVER OPEN
DISCONNECTED
MACHINE ERROR XX Machine has a mechanical problem. Unplug the machine.
CAUSE
life.
If the display shows CHANGE
TONER, you can still print. But the
toner is depleted and the machine is
telling you that the toner will soon
run out.
properly or document was too long.
The machine is out of paper or paper
is not properly loaded in the Multi-
purpose Sheet Feeder.
receiving.
A poor quality phone line caused
communications error.
not in Polled Waiting mode.
The temperature of the drum unit or
toner cartridge is too hot. The
machine will pause its current print
job and go into cooling down mode.
During the cooling down mode, you
will hear the cooling fan running
while the display on the machine
shows COOLING DOWN and
WAIT FOR A WHILE.
The top cover was not completely
closed.
The other party or other party's fax
machine terminated the call.
ACTION
If you have a print quality
problem, replace the drum unit
with a new one.
Order a new toner cartridge now.
Do not pull paper out until you see
Document Jam, page 121.
Reinstall the drum unit.
Refill the paper or remove the
paper and load it again and then
press Fax Start.
Load A4 paper in multi-purpose
sheet feeder, and then press
Fax Start.
Try the call again.
Verify the other party's polling
setup.
You must wait and allow the
machine to resume printing when
it is ready.
Open, then close, the cover.
Try to re-transmit or call the other
party to see what happened.
Then contact your Brother dealer
for service.
Troubleshooting and Maintenance
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