Troubleshooting; Customer Service - Bose Wave radio Series III Owner's Manual

Maintaining Your Wave

Troubleshooting

Problem
Radio does not function
No sound
Remote control
is inconsistent
or does not work
AM reception is weak
FM reception is weak

Customer service

20
® Radio
What to do
• Make sure the power connector is inserted securely into the radio, matching the flat side of
the connector to the flat side of the jack, and the power cord is plugged fully into an
operating AC wall outlet.
• Increase the volume.
• Press the MUTE button on the remote control to unmute the sound.
• Check the connections for any auxiliary component.
• Select AUX to hear a source connected to the AUX IN jacks.
• Be sure that the component is turned on.
• Check battery and its polarity (+ and –).
• Replace battery, if necessary (see page 8).
• Operate the remote control closer to the radio.
• Check for interference from room lighting or sunlight, or dust or dirt on the lens. Try the
radio in a different location.
• Adjust the internal AM antenna by turning the radio slightly.
• Try moving the radio farther from a TV, fluorescent lights, dimmer switches, or other elec-
tronic equipment which generate electrical noise.
• You may be in an area of weak AM signal coverage.
• Extend the power cord as much as possible. The FM antenna is in the power cord.
• Move the power cord to adjust the FM antenna.
• If you still have problems with FM reception, you may need an external antenna. Call Bose
Customer Service to request one.
For additional help in solving problems, contact Bose Customer Service. See the inside back
cover for Bose Corporation offices and phone numbers.
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