Dell EMC PowerEdge R750xs Installation And Service Manual
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Dell EMC PowerEdge R750xs Installation And Service Manual

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Dell EMC PowerEdge R750xs
Installation and Service Manual
Part Number: E75S Series
Regulatory Type: E75S001
July 2021
Rev. A00

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Summary of Contents for Dell EMC PowerEdge R750xs

  • Page 1 Dell EMC PowerEdge R750xs Installation and Service Manual Part Number: E75S Series Regulatory Type: E75S001 July 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................7 Chapter 2: PowerEdge R750xs system overview................8 Front view of the system..............................8 Left control panel view..............................11 Right control panel view............................. 12 Rear view of the system..............................12 Inside the system ................................14 System information label..............................15 Rail sizing and rack compatibility matrix........................18 Locating the Express Service Code and Service Tag....................
  • Page 4 Air shroud.................................... 36 Removing the air shroud............................36 Installing the air shroud..............................36 Cooling fans..................................37 Removing a cooling fan.............................. 37 Installing a cooling fan..............................38 Removing the cooling fan cage..........................39 Installing the cooling fan cage..........................40 Removing the cooling fan cage board........................41 Installing the cooling fan cage board........................
  • Page 5 MicroSD card..................................97 Removing the MicroSD card.............................97 Installing the MicroSD card............................98 Optional BOSS S2 card..............................99 Removing the BOSS S2 card............................99 Installing the BOSS S2 controller card......................... 102 PERC....................................105 Removing the adapter PERC..........................105 Installing the adapter PERC............................ 106 Removing the rear mounting front PERC module..................... 107 Installing the rear mounting front PERC module....................
  • Page 6 NIC indicator codes................................. 144 Power supply unit indicator codes..........................144 Drive indicator codes..............................146 Using system diagnostics...............................147 Dell Embedded System Diagnostics........................147 Chapter 8: Getting help......................149 Recycling or End-of-Life service information......................149 Contacting Dell Technologies............................149 Accessing system information by using QRL......................149 Quick Resource Locator for PowerEdge R750xs system................150...

  • Page 7: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 8: Chapter 2: Poweredge R750Xs System Overview

    ● 8 x 2.5-inch NVMe drives. ● 8 x 3.5-inch SAS/ SATA drives. NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support > Browse all Products > Data Center Infrastructure >...
  • Page 9 Figure 2. Front view of 12 x 3.5-inch SAS/SATA drive system Figure 3. Front view of 16 x 2.5-inch SAS/SATA drive system Figure 4. Front view of 8 x 2.5-inch NVMe drive system Table 1. Features available on the front of the system Item Ports, panels, and Icon...
  • Page 10 For more information, see the iDRAC User's Guide available at https://www.dell.com/ idracmanuals Drive Enables you to install drives that are supported on your system. Right control panel and...

  • Page 11: Left Control Panel View

    Information tag also contains the iDRAC secure default password. NOTE: For more information, see the Dell EMC PowerEdge R750xs Technical Specifications on the product documentation page. Left control panel view Figure 6. Left control panel with optional iDRAC Quick Sync 2.0 indicator Table 3.

  • Page 12: Right Control Panel View

    3 feet (0.91 meters). Performance could be affected by cable quality. NOTE: For more information, see the Dell EMC PowerEdge R750xs Technical Specifications on the product documentation page. Rear view of the system Figure 8. Rear view of the system...
  • Page 13 These NIC ports can also be shared with iDRAC when iDRAC network settings is set to shared mode. NOTE: For more information, see the Dell EMC PowerEdge R750xs Technical Specifications on the product documentation page. PowerEdge R750xs system overview...

  • Page 14: Inside The System

    Inside the system Figure 9. Inside the system with riser 1. Front PERC 2. Cooling Fans 3. Memory module slots 4. Power interposer board 5. Intrusion switch 6. Riser 1A/1B 7. Rear drive module 8. PSU 1 and PSU 2 9.

  • Page 15: System Information Label

    Figure 10. Inside the system without riser 1. Front PERC 2. Cooling Fans 3. Memory module slots 4. Power interposer board 5. Intrusion switch 6. OCP 7. PSU 1 and PSU 2 8. System board 9. Processor heat sink 10. Backplane 11.
  • Page 16 Figure 11. Service information PowerEdge R750xs system overview...
  • Page 17 Figure 12. System tasks, hot swap, front PERC rear loading, memory information PowerEdge R750xs system overview...

  • Page 18: Rail Sizing And Rack Compatibility Matrix

    Figure 14. LED behavior, configuration and layout, express service tag for 3.5-inch drive system Figure 15. Riser removal Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering- Docs_Documents/en/rail-rack-matrix.pdf.

  • Page 19: Locating The Express Service Code And Service Tag

    The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel.

  • Page 20: Chapter 3: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: •...

  • Page 21: Options To Log In To Idrac

    OpenManage Deployment Toolkit OpenManage Deployment Toolkit User's Guide available at https://www.dell.com/openmanagemanuals > Open Manage Deployment Toolkit. iDRAC Direct Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals or for system specific Integrated Dell Remote Access Controller User's Guide, go to https://www.dell.com/poweredgemanuals >...

  • Page 22: Resources To Install Operating System

    For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals. NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article https://www.dell.com/support/article/sln308699.

  • Page 23: Options To Download And Install Os Drivers

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell EMC Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 24: Chapter 4: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components listed below are the minimum configuration to POST: ●...

  • Page 25: Error Messages

    Table 10. Configuration validation error (continued) Error Description Possible cause and Example recommendations Comm Error A configuration element is not responding System management Comm Error: Backplane 2 to iDRAC using the management interface sideband communication while running an inventory check. Unplug AC Power, reseat the element and replace the element if the problem...

  • Page 26: Chapter 5: Installing And Removing System Components

    Installing and removing system components Topics: • Safety instructions • Before working inside your system • After working inside your system • Recommended tools • Optional front bezel • System cover • Drive backplane cover • Optional optical drive • Air shroud •...

  • Page 27: Before Working Inside Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 28: Optional Front Bezel

    ● Wrist grounding strap connected to the ground ● ESD mat ● Needle-nose pliers You need the following tools to assemble the cables for a DC power supply unit: ● AMP 90871-1 hand-crimping tool or equivalent ● Tyco Electronics 58433-3 or equivalent ●...

  • Page 29: Installing The Front Bezel

    Next steps Replace the front bezel. Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package.

  • Page 30: Installing The System Cover

    Steps 1. Using a 1/4-inch flat head or Phillips #2 screwdriver, rotate the lock counterclockwise to the unlock position. 2. Lift the release latch until the system cover slides back. 3. Lift the cover from the system. Figure 19. Removing the system cover Next steps Replace the system cover.

  • Page 31: Drive Backplane Cover

    Figure 20. Installing the system cover Next steps Follow the procedure listed in After working inside your system. Drive backplane cover Removing the drive backplane cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 32: Installing The Drive Backplane Cover

    Figure 21. Removing the drive backplane cover Next steps Replace the drive backplane cover. Installing the drive backplane cover Prerequisites Follow the safety guidelines listed in the Safety instructions. Steps 1. Align the drive backplane cover with the guide slots on the system. 2.

  • Page 33: Optional Optical Drive

    Figure 22. Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system. Optional optical drive This is a service technician replaceable part only. Removing the optical disk drive Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 34: Installing The Optical Disk Drive

    Figure 23. Removing the optical disk drive Next steps Replace the optical disk drive. Installing the optical disk drive Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 35 Figure 24. Installing the optical disk drive Next steps Install the system cover. 2. Follow the procedure listed in the After working inside your system. Installing and removing system components...

  • Page 36: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 37: Cooling Fans

    Figure 26. Installing the air shroud Next steps Follow the procedure listed in After working inside your system. Cooling fans Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 38: Installing A Cooling Fan

    Figure 27. Removing a cooling fan Next steps Replace the cooling fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps Align and slide the cooling fan into the cooling fan cage until the fan clicks into place.

  • Page 39: Removing The Cooling Fan Cage

    Figure 28. Installing a cooling fan Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Removing the cooling fan cage Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 40: Installing The Cooling Fan Cage

    Figure 29. Removing the cooling fan cage Next steps Replace the cooling fan cage. Installing the cooling fan cage Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan cage assembly.

  • Page 41: Removing The Cooling Fan Cage Board

    Figure 30. Installing the cooling fan cage Next steps 1. If removed, Install the air shroud. 2. Follow the procedure listed in After working inside your system. Removing the cooling fan cage board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 42: Installing The Cooling Fan Cage Board

    Figure 31. Removing the cooling fan cage board. Next steps Replace the cooling fan cage board. Installing the cooling fan cage board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 43: Side Wall Brackets

    Figure 32. Installing the cooling fan cage board Next steps 1. Replace the following components: Cooling fan cage assembly Air shroud System cover 2. Follow the procedure listed in After working inside your system. Side wall brackets Removing the side wall bracket Prerequisites 1.

  • Page 44: Installing The Side Wall Bracket

    Figure 33. Removing the side wall bracket Next steps Replace the side wall bracket. Installing the side wall bracket Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 45: Intrusion Switch Module

    Figure 34. Installing the side wall bracket Next steps Install the air shroud. Install the backplane cover. 3. Follow the procedure listed in the After working inside your system. Intrusion switch module This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1.

  • Page 46: Installing The Intrusion Switch

    Figure 35. Removing the intrusion switch module Next steps Replace the intrusion switch module. Installing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.

  • Page 47: Optional Serial Com Port

    Figure 36. Installing the intrusion switch Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Optional serial COM port Removing the optional serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 48: Installing The Optional Serial Com Port

    Figure 37. Removing the Serial COM port Next steps Replace the serial COM port. Installing the optional serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 49: Drives

    Figure 38. Installing the Serial COM port Next steps Follow the procedure listed in After working inside your system. Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel.

  • Page 50: Installing A Drive Blank

    Next steps Installing a drive replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Insert the drive blank into the drive slot until the release button clicks into place. Figure 40.

  • Page 51: Installing The Drive Carrier

    Figure 41. Removing a drive carrier Next steps Install a drive carrier drive blank. Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 52: Removing The Drive From The Drive Carrier

    Figure 42. Installing a drive carrier Next steps If removed, install the front bezel. Removing the drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps 1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier. NOTE: If the drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive) screwdriver to remove the drive.

  • Page 53: Installing The Drive Into The Drive Carrier

    Figure 43. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1.

  • Page 54: Drive Backplane

    Figure 44. Installing a drive into the drive carrier Next steps Install the drive carrier. Drive backplane This is a service technician replaceable part only. Drive backplane Depending on your system configuration, the drive backplanes supported are listed here: Table 13. Supported backplane options System Supported drives options 16 x 2.5-inch SAS/SATA + 8 x 2.5-inch NVMe backplane...
  • Page 55 Figure 45. 16x 2.5-inch SAS/SATA backplane 1. BP_DST_SB1 2. BP_PWR_CTRL (backplane power and signal cable to system board) 3. BP_DST_SB1 4. BP_PWR_1 (backplane power to system board) Figure 46. 12x 3.5-inch SAS/SATA backplane 1. BP_DST_SB1 2. BP_PWR_1 (backplane power and signal cable to system board) 3.

  • Page 56: Removing The Drive Backplane

    5. DST_PA2 (PCIe/NVMe connector) 6. BP_PWR_1 (backplane power and signal cable to system board) 7. DST_PB2 (PCIe/NVMe connector) Figure 48. 8 x 3.5-inch SAS/SATA backplane 1. BP_PWR_1 (PERC to backplane) 2. BP_DST_SA1 (SAS/SATA connector) 3. Front mounted front PERC connector Removing the drive backplane Prerequisites CAUTION:...

  • Page 57: Installing The Drive Backplane

    Figure 49. Removing the drive backplane Next steps Replace the drive backplane. Installing the drive backplane Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 58: Cable Routing

    Figure 50. Installing the drive backplane Next steps 1. Reconnect all the disconnected cables to the backplane. Install all the drives. Install the drive backplane cover. Install the air shroud. 5. Follow the procedure listed in After working inside the system.
  • Page 59 Table 14. Cable routing - 8 x 2.5-inch NVMe drive backplane to the system board (S150) with cable riser 1A and BOSS S2 card From DST_PA1 (Signal connector on backplane) SL1_CPU2_PB1 (Signal connector on system board) DST_PB1 (Signal connector on backplane) SL2_CPU2_PA1 (Signal connector on system board) DST_PA2 (Signal connector on backplane) SL3_CPU2_PB2 (Signal connector on system board)
  • Page 60 Table 15. Cable routing - 12 x 3.5-inch drive backplane to the rear PERC adapter and with cable riser 1A and BOSS S2 card (continued) From PWR_1 (BOSS card power connector) BOSS_PWR (Power connector for BOSS card on system board) Signal connector on BOSS card SL10_PCH_PA5 (Signal connector for BOSS card on system board)
  • Page 61 Table 16. Cable routing - 12 x 3.5-inch drive backplane to the rear PERC adapter and with cable riser 1B and BOSS S2 card (continued) From Signal connector on riser SL7_CPU1_PA4 (Signal connector on riser) Signal connector on riser SL8_CPU1_PB4 (Signal connector on riser) Figure 54.
  • Page 62 Figure 55. Cable routing - 8 x 2.5-inch SAS/SATA drive backplane to the front PERC with cable riser 1A and BOSS S2 card Table 18. Cable routing - 8 x 2.5-inch SAS/SATA drive backplane to the front PERC with cable riser 1A and BOSS S2 card From BP_PWR_1 (Power connector on backplane)
  • Page 63 Figure 56. Cable routing - 8 x 3.5-inch SAS/SATA drive backplane to the front PERC with cable riser 1A and BOSS S2 card Table 19. Cable routing - 8 x 3.5-inch SAS/SATA drive backplane to the front PERC with cable riser 1A and BOSS S2 card From BP_PWR_1 (Power connector on backplane)
  • Page 64 Figure 57. Cable routing - 8 x 2.5-inch NVMe drive backplane to the front PERC with cable riser 1A and BOSS S2 card Table 20. Cable routing - 8 x 2.5-inch NVMe drive backplane to the front PERC with cable riser 1A and BOSS S2 card From BP_PWR_1 (Power connector on backplane)
  • Page 65 Figure 58. Cable routing - 12 x 3.5-inch SAS/SATA drive backplane + 2 x 2.5-inch SAS/SATA with cable riser 1A and BOSS S2 card Table 21. Cable routing - 12 x 3.5-inch SAS/SATA drive backplane + Rear 2 x 2.5-inch SAS/SATA with cable riser 1A and BOSS S2 card From BP_DST_SA1 (Signal connector on backplane)
  • Page 66 Figure 59. Cable routing - 12 x 3.5-inch SAS/SATA drive backplane + Rear 2 x 2.5-inch NVMe with cable riser 1A and BOSS S2 card Table 22. Cable routing - 12 x 3.5-inch SAS/SATA drive backplane + Rear 2 x 2.5-inch NVMe with cable riser 1A and BOSS S2 card From BP_DST_SA1 (Signal connector on backplane)
  • Page 67 Figure 60. Cable routing - 16 x 2.5-inch drive backplane to the front PERC with riser 1A and BOSS S2 card Table 23. Cable routing - 16 x 2.5-inch drive backplane to the front PERC with cable riser 1A and BOSS S2 card From BP_PWR1 ( Power connector on the backplane)

  • Page 68: System Memory

    Figure 61. Cable routing - 0 drive configuration with cable riser 1A and BOSS S2 card Table 24. Cable routing - 0 drive configuration with cable riser 1A and BOSS S2 card From PWR_1 (BOSS card power connector) BOSS_PWR (Power connector for BOSS card on system board) Signal connector on BOSS card SL10_PCH_PA5 (Signal connector for BOSS card on system...

  • Page 69: General Memory Module Installation Guidelines

    Figure 62. Memory socket location Table 26. Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed Operating speed for DIMMs per Channel (DPC) RDIMM 8 GB DDR4 (1.2V), 3200 MT/s 3200 MT/s 16 GB / 32 GB / 64 GB DDR4 (1.2V), 3200 MT/s 3200 MT/s General memory module installation guidelines...

  • Page 70: Removing A Memory Module

    ○ For single-processor systems, sockets A1 to A8 are available. ○ For dual-processor systems, sockets A1 to A8 and sockets B1 to B8 are available. ● In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance.

  • Page 71: Installing A Memory Module

    Figure 63. Removing a memory module Next steps Replace the memory module. Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 72: Processor And Heat Sink Module

    Figure 64. Installing a memory module Next steps Install the air shroud. 2. Follow the procedure listed in After working inside the system. 3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS >...
  • Page 73 Figure 65. Loosening the screws and set the anti-tilt wires to the unlocked position 3. Lift the processor and heat sink module (PHM) from the system and set the PHM aside with the processor side facing up. Figure 66. Removing a processor and heat sink module Next steps If you are removing a faulty heat sink, replace the heat...

  • Page 74: Removing The Processor

    Removing the processor Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered off. Allow the heat sink to cool before removing it. 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 75 Figure 68. Aligning pin 1 marks of processor with tray 4. Lift the processor away from the carrier and place it into the processor tray. Ensure pin1 marks are aligned. 5. Flex the outer edges of the bracket to release the bracket from the processor. NOTE: Ensure that the processor is placed in the processor tray after you remove it from the heat sink.

  • Page 76: Installing The Processor

    Next steps Replace the processor. Installing the processor Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor.
  • Page 77 Figure 71. Press the carrier on the four sides 4. If you are using an existing heat sink, remove the thermal grease on the heat sink by using a clean lint-free cloth. 5. Use the thermal grease syringe included with your processor kit to apply the grease in a thin quadrilateral spiral on the bottom of the heat sink.
  • Page 78 NOTE: The thermal grease syringe is intended for single use only. Dispose of the syringe after you use it. 6. For new heat sink. remove the Thermal Interface Material (TIM) protective film from the base of the heat sink. Figure 73. Remove the Thermal Interface Material (TIM) protective film 7.

  • Page 79: Installing The Processor Heat Sink Module

    Figure 74. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Install the air shroud. 3. Follow the procedure listed in After working inside the system. Installing the processor heat sink module Prerequisites Never remove the heat sink from a processor unless you intend to replace the processor or system board.
  • Page 80 Figure 75. Installing the processor heat sink module 2. Set the anti-tilt wires to the locked position (outward position), and then using the Torx #T30 screwdriver, tighten the screws (8 in-lbf) on the heat sink in the order below: a. Tighten the first screw. b.

  • Page 81: Expansion Cards And Expansion Card Risers

    A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/ poweredgemanuals.
  • Page 82 Table 28. Expansion card riser configurations (continued) Configuratio Expansion PCIe Slots Controlling Height Length Slot width Power card risers processor Processor 2 Low profile Half length 75 W Config1. Processor 1 Low profile Half length 75 W and 2 Processor 1 Low profile Half length 75 W...
  • Page 83 Table 29. Configuration 0: R1A Card type Slot priority Maximum number of cards Dell Serial port module (LP) fPERC Integrated slot Internal PERC adapter Dell External Adapter 4, 3, 5, 6, 1, 2...
  • Page 84 Samsung (PCIe SSD AIC) 4, 3, 5, 6, 1, 2 Table 30. Configuration 1: R1B Card type Slot priority Maximum number of cards Dell Serial port module (LP) fPERC Integrated slot Internal PERC adapter Mellanox (NIC: 100Gb) 5, 6, 1...
  • Page 85 5, 6, 1, 4, 3, 2 Table 31. Configuration 2: R1B Card type Slot priority Maximum number of cards Dell Serial port module (LP) Internal PERC adapter 12Gbps SAS HBA Intel (NIC: 100Gb) 4, 3, 5, 6, 1 Mellanox (NIC: 100Gb)
  • Page 86 5, 6, 1, 4, 3, 2 Table 32. Configuration 3: R1A Card type Slot priority Maximum number of cards Dell Serial port module (LP) Intel (NIC: 100Gb) 4, 3, 5, 6, 1 Mellanox (NIC: 100Gb) 4, 3, 5, 6, 1...
  • Page 87 Samsung (PCIe SSD AIC) 4, 3, 5, 6, 1, 2 Table 33. Configuration 4: No riser Card type Slot priority Maximum number of cards Dell Serial port module (LP) fPERC Integrated slot Internal PERC adapter 12Gbps SAS HBA Intel (NIC: 100Gb)
  • Page 88 5, 6, 1, 2 Intel (PCIe SSD) Not supported Table 34. Configuration 5: No Riser Card type Slot priority Maximum number of cards Dell Serial port module (LP) fPERC Integrated slot Internal PERC adapter 12Gbps SAS HBA Intel (NIC: 100Gb) Mellanox (NIC: 100Gb)

  • Page 89: Removing The Expansion Card Risers

    Integrated slot Intel (OCP: 10Gb) Integrated slot Broadcom (OCP: 1Gb) Integrated slot Intel (OCP: 1Gb) Integrated slot Dell External PERC Adapter 1, 2 Dell BOSS S1 Module Integrated slot Samsung (PCIe SSD AIC) 1, 2 Intel (PCIe SSD) Not supported...

  • Page 90: Installing The Expansion Card Risers

    Figure 81. Removing the Riser 1B Next steps Replace the expansion card riser. Installing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 91 Figure 82. Installing the cabled Riser 1A Figure 83. Installing the Riser 1B Installing and removing system components...

  • Page 92: Removing Expansion Card From The Expansion Card Riser

    Next steps Install the air shroud. 2. Follow the procedure listed in After working inside the system. 3. Install any device drivers required for the card as described in the documentation for the card. Removing expansion card from the expansion card riser Prerequisites 1.
  • Page 93 Figure 85. Removing an expansion card from Riser 1B 3. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 94: Installing An Expansion Card Into The Expansion Card Riser

    Installing an expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card.
  • Page 95 While replacing faulty storage controller/FC/NIC card with the same type of card, after you power on the system; the new card automatically updates to the same firmware and configuration of the faulty one. For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals Installing and removing system components...

  • Page 96: Optional Idsdm Module

    Optional IDSDM module Removing the IDSDM module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. 4. If you are replacing the IDSDM card, remove the MicroSD cards. NOTE: Temporarily label each SD card with its corresponding slot number before removal.

  • Page 97: Microsd Card

    To locate IDSDM, see the System board jumpers and connectors section. 2. Align IDSDM module with the connector on the system board. 3. Push IDSDM module until it is firmly seated in the connector on the system board. Figure 91. Installing the IDSDM module Next steps Install the MicroSD cards.

  • Page 98: Installing The Microsd Card

    Figure 92. Removing the MicroSD card Next steps Replace the MicroSD cards. Installing the MicroSD card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. NOTE: To use an MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal.

  • Page 99: Optional Boss S2 Card

    Figure 93. Installing the MicroSD card Next steps Install the IDSDM module. Install the air shroud. 3. Follow the procedure listed in the After working inside the system. Optional BOSS S2 card Removing the BOSS S2 card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 100 Figure 94. Removing the BOSS S2 card carrier 3. Using the Phillips #1 screwdriver remove the M3 x 0.5 x 4.5 mm screw that secures the M.2 SSD to the BOSS S2 card carrier. 4. Slide the M.2 SSD out and up from the BOSS S2 card carrier. Figure 95.
  • Page 101 Figure 96. Removing the BOSS S2 controller card module 6. Remove the BOSS power cable and BOSS signal cable from the BOSS S2 controller card module. Figure 97. Removing the BOSS power cable and BOSS signal cable from the BOSS S2 controller card module 7.

  • Page 102: Installing The Boss S2 Controller Card

    Figure 98. Removing the BOSS S2 module cover Next steps Replace the BOSS S2 controller card module. Installing the BOSS S2 controller card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 103 Figure 99. Installing the BOSS module cover 2. Connect the BOSS power cable and BOSS signal cable to the BOSS S2 controller card module. Figure 100. Connecting the BOSS power cable and BOSS Signal cable to the BOSS S2 controller card module 3.
  • Page 104 Figure 101. Installing the M.2 SSD 8. Slide the BOSS S2 card carrier into the BOSS S2 controller card module slot. Figure 102. Installing the BOSS S2 controller card module 9. Close the BOSS S2 card carrier release latch to lock the carrier in place. Installing and removing system components...

  • Page 105: Perc

    Figure 103. Installing the BOSS S2 card carrier Next steps 1. Follow the procedure listed in the After working inside the system. PERC This is a service technician replaceable part only. Removing the adapter PERC Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 106: Installing The Adapter Perc

    Figure 104. Removing the PERC adapter Next steps Replace the adapter PERC. Installing the adapter PERC Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If installed, remove the air shroud.

  • Page 107: Removing The Rear Mounting Front Perc Module

    Figure 105. Installing the adapter PERC 3. Insert the adapter PERC in the slot 1 of the system board. Next steps 1. If removed, install the air shroud. 2. Follow the procedure listed in After working inside the system. Removing the rear mounting front PERC module Prerequisites 1.

  • Page 108: Installing The Rear Mounting Front Perc Module

    Figure 106. Removing the rear mounting front PERC module Next steps Replace the rear mounting front PERC module Installing the rear mounting front PERC module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 109: Removing The Front Mounting Front Perc Module

    Figure 107. Installing the rear mounting front PERC module Next steps Install the cooling fan cage. 2. If removed, install the air shroud. Install the drive backplane cover. 4. Follow the procedure listed in After working inside the system. Removing the front mounting front PERC module Prerequisites 1.

  • Page 110: Installing The Front Mounting Front Perc Module

    Figure 108. Removing the front mounting front PERC module Next steps Replace the front mounting front PERC module Installing the front mounting front PERC module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 111: Rear Drive Module

    Figure 109. Installing the front mounting front PERC module Next steps Install the system cover. 2. Follow the procedure listed in After working inside the system. Rear drive module This is a service technician replaceable part only. Removing the rear drive module Prerequisites 1.

  • Page 112: Installing The Rear Drive Module

    Figure 110. Removing the rear drive module Next steps Replace the rear drive module. Installing the rear drive module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 113: Optional Ocp Card

    Figure 111. Installing the rear drive module 2. Fasten the captive screw using the Phillips #2 screw driver. 3. Connect the power cable and signal cables to the rear drive module. Next steps 1. If removed, Install the cooling fan cage.

  • Page 114: Installing The Ocp Shroud

    Figure 112. Removing the OCP shroud Next steps Replace the OCP shroud. Installing the OCP shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1.

  • Page 115: Removing The Ocp Card

    Next steps 1. Follow the procedure listed in After working inside your system. Removing the OCP card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. If installed, remove the expansion card riser.

  • Page 116: Installing The Ocp Card

    Figure 114. Removing the OCP card Next steps Replace the OCP card. Installing the OCP card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card riser.

  • Page 117: System Battery

    Next steps Install the expansion card riser. 2. Follow the procedure listed in After working inside the system. System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
  • Page 118 Figure 116. Removing the system battery CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2. To install a new system battery: a. Hold the battery with the positive side facing up and slide it under the securing tabs. b.

  • Page 119: Optional Internal Usb Card

    3. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b. Enter the correct time and date in the System Setup Time and Date fields. c. Exit the System Setup. d.

  • Page 120: Installing The Internal Usb Key

    For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with the power supply unit (PSU) redundancy.

  • Page 121: Removing A Power Supply Unit Blank

    ● If the load on the active PSU falls below 20 percent of PSU rated power wattage, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information, see the iDRAC User’s Guide available at www.dell.com/poweredgemanuals. Removing a power supply unit blank Prerequisites...

  • Page 122: Removing A Power Supply Unit

    3. Remove the cable from the strap on the PSU handle. 4. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/ poweredgemanuals. Steps Press the orange release latch, and holding the PSU handle slide the PSU out of the PSU bay.

  • Page 123: Installing A Power Supply Unit

    1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 124: Power Interposer Board

    Power interposer board This is a service technician replaceable part only. Removing the power interposer board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 125: System Board

    Steps 1. Align the slots on the PIB with the hook on the system and slide it into place. 2. Using Phillips #2 screwdriver, tighten the screws to secure the PIB to the system. Figure 125. Installing the power interposer board 3.

  • Page 126: Installing The System Board

    Intrusion switch IDSDM module (if installed) Internal USB key (if installed) Processor heat sink module Memory modules OCP if installed Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the system.
  • Page 127 Steps 1. Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis.
  • Page 128 Upgrading the Trusted Platform Module section. 4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the iDRAC User's Guide available at https://www.dell.com/idracmanuals 5. Follow the procedure listed in After working inside the system.

  • Page 129: Trusted Platform Module

    Trusted Platform Module This is a service technician replaceable part only. Upgrading the Trusted Platform Module Prerequisites NOTE: ● Ensure that your operating system supports the version of the TPM module being installed. ● Ensure that you download and install the latest BIOS firmware on your system. ●...

  • Page 130: Initializing Tpm For Users

    Initializing TPM for users Steps 1. Initialize the TPM. For more information, see Initializing the TPM for users. 2. The TPM Status changes to Enabled, Activated. Initializing the TPM 1.2 for users Steps 1. While booting your system, press F2 to enter System Setup. 2.

  • Page 131: Installing The Left Control Panel

    Figure 129. Removing the left control panel Next steps Replace the left control panel. Installing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 132: Removing The Right Control Panel

    Next steps Replace the cooling fan cage assembly. Replace the air shroud. Replace the drive backplane cover. 4. Follow the procedure listed in the After working inside your system. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 133: Installing The Right Control Panel

    Figure 131. Removing the right control panel Next steps Replace the right control panel. Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 134 Figure 132. Installing the right control panel Next steps Install the air shroud. Install the drive backplane cover. 3. Follow the procedure listed in the After working inside your system. Installing and removing system components...

  • Page 135: Chapter 6: Jumpers And Connectors

    Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board.
  • Page 136 Table 35. System board jumpers and connectors Item Connector Description SYS_ID System ID Connector x16 (CPU2) PCIe slot 5 ( Processor 2) OCP 3.0 x16 OCP NIC 3.0 Connector B3, B7, B1, B5 DIMMs for processor 2 Channels E, F, G, J_TPM TPM Connector SL7_CPU1_PA4...

  • Page 137: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 138 6. Power off the system. 7. Remove the system cover. 8. Move the jumper on the system board from pins 4 and 6 to pins 2 and 4. 9. Replace the system cover. 10. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system. 11.

  • Page 139: Chapter 7: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes This section describes the diagnostic indicators on the system front panel that displays the system status during system startup. Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes •...

  • Page 140: System Health And System Id Indicator Codes

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it...

  • Page 141: Idrac Quick Sync 2 Indicator Codes

    If the problem persists, see the Getting help section. www.dell.com/poweredgemanuals or Dell OpenManage Server Administrator User’s Guide at https://www.dell.com/openmanagemanuals. Solid amber Indicates that the system is in fail-safe Restart the system. If the problem persists, see mode.

  • Page 142: Lcd Panel

    The LCD panel is used to configure or view the iDRAC IP address of the system. For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com >...

  • Page 143: Viewing Home Screen

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up..

  • Page 144: Nic Indicator Codes

    NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 137.
  • Page 145 Table 45. AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU. Blinking green Indicates that the firmware of the PSU is being updated.

  • Page 146: Drive Indicator Codes

    Table 46. DC PSU status indicator codes (continued) Power indicator codes Condition same power rating. This results in a PSU mismatch condition, or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.

  • Page 147: Using System Diagnostics

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
  • Page 148 Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics (ePSA) if your system does not boot. Steps 1. When the system is booting, press F11. 2. Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics. 3.

  • Page 149: Chapter 8: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 150: Quick Resource Locator For Poweredge R750Xs System

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 151: Chapter 9: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 152 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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