Blackberry 8800 User Manual page 259

Attachment troubleshooting
A skipped content bar appears in a document
More attachment content is available for you to download to your BlackBerry® device.
To download the content, click the skipped content bar. Click More.
A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment
again.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To download the slide, highlight the slide. Press the Menu key. Click Retrieve.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online
Help.
Email messages are not being deleted over the wireless network
Try performing the following actions:
257