Related Manuals for Dell Precision 3650 Tower
Summary of Contents for Dell Precision 3650 Tower
- Page 1 Precision 3650 Tower Service Manual Regulatory Model: D24M Regulatory Type: D24M005 April 2021 Rev. A00...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
- Page 3 You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
- Page 4 ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
- Page 5 It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
- Page 6 After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.
- Page 7 Disassembly and reassembly Recommended tools The procedures in this document may require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Philips #2 screwdriver ● Plastic scribe-Recommended for field technician ● T-30 torx screwdriver Screw List The following table shows the screw list and the images for different components. NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
- Page 8 Major components of your system 1. Side cover 2. Memory module 3. I/O panel 4. Fan and Heat-sink assembly 5. Processor 6. Solid-state drive 7. Power button 8. System board 9. Chassis 10. Front bezel 11. 3.5-inch Hard-drive 12. System fan 13.
- Page 9 Disassembly and reassembly...
- Page 10 Steps 1. Remove the single screw (M6.32x12.7) to unlock the release latch. 2. Pull the release latch to release the side cover from the computer. 3. Open the side cover towards the side of the computer and lift the cover away from the computer. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
- Page 11 Steps 1. Locate the side cover slot on your computer. Disassembly and reassembly...
- Page 12 2. Align the tabs on the side cover with the slots on the chassis. 3. Press the side cover gently. 4. The release latch automatically locks the side cover to the computer. 5. Replace the screw (M6.32x12.7) to secure the release latch. Next steps 1.
- Page 13 Steps 1. Lay the computer on the right side. 2. Slide the PSU hinge and the PSU release latch to unlock the PSU cage. 3. Lift and open the PSU cage. Closing the power-supply unit cage Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the power-supply unit cage and provide a visual representation of the installation procedure.
- Page 14 Disassembly and reassembly...
- Page 15 Steps 1. Rotate the PSU cage 2. Press the PSU cage down and slide the PSU hinge and PSU release latches to lock the PSU cage.. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
- Page 16 Steps 1. Pry the retention tabs to release the front bezel from the computer. 2. Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis. 3. Remove the front bezel from the computer. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
- Page 17 Steps 1. Position the front bezel to align the tabs on the bezel with the slots on the chassis. 2. Press the bezel until the tabs clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
- Page 18 Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure.
- Page 19 Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.
- Page 20 Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.
- Page 21 Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2280 solid-state drive to the system board. Next steps 1.
- Page 22 Steps 1. Disconnect the hard drive data and power cables from the connectors on the 2.5-inch hard-disk drive module. 2. Press the release tabs on both the sides of the hard-disk drive bracket to release it from the slots on the computer chassis. 3.
- Page 23 Steps 1. Press the release tabs on the hard-disk drive bracket and slightly align back to insert the hard-disk drive assembly to the slot on the computer chassis. 2. Connect the hard drive data and power cables to the connectors on the 2.5-inch hard-disk drive module. Next steps 1.
- Page 24 Steps 1. Lift the side of the PCIe holder that sits on the graphics card. 2. Slide the PCIe holder to release the tab from the slot on the chassis 3. Disconnect the hard drive data and power cables from the connectors on the 3.5-inch hard-disk drive module. 4.
- Page 25 Steps 1. Press the release tabs on the hard-disk drive bracket and align to insert the hard-disk drive assembly to the slot on the computer chassis. 2. Connect the hard drive data and power cables to the connectors on the 3.5-inch hard-disk drive module. 3.
- Page 26 About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3.
- Page 27 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...
- Page 28 Slim optical-drive Removing the Slim-Optical Disk Drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Open the cage. About this task The following images indicate the location of the slim ODD and provide a visual representation of the removal procedure. Steps 1.
- Page 29 Installing the Slim-Optical Disk Drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the slim ODD and provide a visual representation of the installation procedure. Steps 1.
- Page 30 About this task The following images indicate the location of the graphics card and provide a visual representation of the removal procedure. Steps 1. Locate the graphics card (PCI-Express). 2. Lift the side of the PCIe holder that sits on the graphics card. 3.
- Page 31 Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Insert the tab on the PCIe card holder into the slot on the chassis and gently press down until it is secured to the graphics card.
- Page 32 Steps 1. Disconnect the system fan cable from the connector on the system board. 2. Remove the single (#6-32) screw that secures the system fan bracket to the computer chassis. 3. Slide the system fan and bracket out of the computer. Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
- Page 33 Steps 1. Position the system fan to align it with the slots on the computer chassis. 2. Replace the single (#6-32) screw that secures the system fan to the computer chassis. Next steps 1. Close the PSU cage 2. Install the side cover.
- Page 34 Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the computer. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
- Page 35 Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.
- Page 36 Steps 1. Disconnect the processor fan cable from the connector on the system board. 2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Installing the processor fan and heat-sink assembly Prerequisites NOTE:...
- Page 37 Processor Removing the processor Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Open the cage. 4. Remove the processor fan and heat-sink assembly. NOTE: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure.
- Page 38 CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket. Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
- Page 39 Next steps 1. Install the processor fan and heat-sink assembly. 2. Close the PSU cage 3. Install the side cover. 4. Follow the procedure in after working inside your computer. Power button Removing the power button Prerequisites 1. Follow the procedure in before working inside your computer.
- Page 40 Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Open the cage. About this task The following image indicates the location of the intrusion switch and provides a visual representation of the removal procedure. Steps 1.
- Page 41 Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Connect the intruder cable to the connector on the system board. Next steps 1. Close the PSU cage 2. Install the side cover.
- Page 42 Steps 1. Disconnect the IO audio, SD card, USB Type-C and IO USB cables from the connector on the system board. 2. Slide and remove the IO panel from the chassis. Installing the IO panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the intrusion switch and provides a visual representation of the installation procedure.
- Page 43 Steps 1. Insert the IO panel into its slot and slide the to secure it into the slot. 2. Replace the single (#6-32) screw that secures the IO panel to the computer chassis. 3. Connect the IO audio, SD card, USB Type-C and IO USB cables to the connector on the system board. Next steps 1.
- Page 44 System board System board Layout 1. E24 connector 2. Optional 2.5 GbE RJ-45 connector 3. Processor power connector 4. E25 connector 5. System fan connector 6. Chassis Intrusion Detection connector 7. Memory module slots 8. Power button connector 9. System board power connector 10.
- Page 45 27. Hard drive fan connectors 28. Front panel audio connector 29. Internal speaker connector 30. M.2 PCIe SSD connector 31. Full Height PCIe x4 slot (open-ended) 32. PCI-32 slot 33. Full Height PCIe x16 slot 34. M.2 PCIe SSD connector 35.
- Page 46 Disassembly and reassembly...
- Page 47 Steps 1. Disconnect all the cables that are connected to the system board. 2. Remove the eight (#6-32) screws that secure the system board to the chassis. 3. Lift the system board at an angle and remove the system board off the chassis. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
- Page 48 Steps 1. Slide the rear I/O-ports on the system board into the rear I/O-slots on the chassis 2. Align the screw holes on the system board with the screw holes on the chassis. 3. Replace the eight screws (#6-32) that secure the system board to the chassis. 4.
- Page 49 Drivers and downloads Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...
- Page 50 Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
- Page 51 Table 3. System setup options—System information menu (continued) Overview Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
- Page 52 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the option is not enabled. Secure Boot Mode Enable or disable to change the secure boot mode options. By default, the Deployed Mode is enabled. Expert Key Management Enable Custom Mode Enable or disable custom mode.
- Page 53 Table 6. System setup options—Storage menu (continued) Storage Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during computer startup. By default, the Enable SMART Reporting option is not enabled. Drive Information SATA-0 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer.
- Page 54 Table 8. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Controls the on-board LAN controller. By default, the Enabled with PXE option is enabled. Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled.
- Page 55 Table 9. System setup options—Power menu (continued) Power By default, the Intel Speed Shift Technology option is enabled. Table 10. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Enable or disable TPM 2.0 security options. By default, the TPM 2.0 Security On option is enabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system.
- Page 56 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 12. System setup options—Update, Recovery menu...
- Page 57 By default, the option is enabled. Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 13. System setup options—System Management menu...
- Page 58 Table 14. System setup options—Keyboard menu (continued) Keyboard By default, the option is enabled. Numlock LED Enable Numlock LED Enable or disable Numlock LED. By default, the option is enabled. Device Configuration Hotkey Access Device Configuration Hotkey Access Enable or disable users to access device configuration by using hotkeys. By default, the option is enabled.
- Page 59 Follow these steps to flash the BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
- Page 60 3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter.
- Page 61 Figure 1. DOS BIOS Update Screen System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
- Page 62 ● Only lower case letters are valid, upper case letters are not allowed. ● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4.
- Page 63 Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...
- Page 64 System diagnostic lights Power-supply diagnostics light Indicates the status of the power-supply in either of the two sates: ● Off: No Power ● On: Power is supplied. Power button light Table 20. Power button LED status Power button LED state System state Description ●...
- Page 65 CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer.
- Page 66 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
- Page 67 Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN Dell MediaDirect cannot verify the Digital Rights Management MEDIADIRECT (DRM) restrictions on the file, so the file cannot be played.
- Page 68 The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.
- Page 69 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.
- Page 70 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...