Dell EMC PowerEdge XR11 Installation And Service Manual
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Dell EMC PowerEdge XR11 Installation And Service Manual

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Dell EMC PowerEdge XR11
Installation and Service Manual
Part Number: E72S
Regulatory Type: E72S001
July 2021
Rev. A00

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Summary of Contents for Dell EMC PowerEdge XR11

  • Page 1 Dell EMC PowerEdge XR11 Installation and Service Manual Part Number: E72S Regulatory Type: E72S001 July 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................7 Chapter 2: PowerEdge XR11 system overview................8 Front view of the system..............................8 Status LED control panel............................11 Power button control panel............................11 Rear view of the system..............................12 Inside the system ................................15 Locating the Express Service Code and Service Tag....................16 System information label..............................
  • Page 4 Cooling fans..................................38 Removing the cooling fan............................38 Installing the cooling fan............................38 Intrusion switch module..............................39 Removing the intrusion switch module........................39 Installing the intrusion switch module........................40 Drives....................................41 Removing a drive blank...............................41 Installing the drive blank............................42 Removing the drive carrier............................42 Installing the drive carrier............................
  • Page 5 NIC indicator codes................................115 Power supply unit indicator codes..........................116 Drive indicator codes............................... 118 Using system diagnostics............................... 119 Dell Embedded System Diagnostics........................119 Chapter 9: Getting help......................121 Recycling or End-of-Life service information......................121 Contacting Dell Technologies............................121 Accessing system information by using QRL......................121 Quick Resource Locator for PowerEdge XR11 system..................
  • Page 6 Chapter 10: Documentation resources..................123 Contents...

  • Page 7: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 8: Chapter 2: Poweredge Xr11 System Overview

    The Rear Accessed and Front Accessed configurations cannot be modified. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. NOTE: For more information, see the Dell EMC PowerEdge XR11 Technical Specifications on the product documentation page.
  • Page 9 Enables you to remotely access iDRAC. For more information, see the iDRAC User’s Guide at www.dell.com/ poweredgemanuals. PCIe expansion card riser 2 Enables you to connect PCI and 3 (slot 2 and 3) Express expansion cards. Power supply unit (PSU 2) Indicates the PSU.
  • Page 10 BIOS progress mode. Power button control panel Contains the power button, iDRAC Direct micro port, and the iDRAC Direct status LED. NOTE: For more information, see the Dell EMC PowerEdge XR11 Technical Specifications on the product documentation page. PowerEdge XR11 system overview...

  • Page 11: Status Led Control Panel

    Status LED control panel Figure 3. Status LED control panel Table 3. Status LED control panel Item Indicator, button, or Icon Description connector Status LED indicators Indicates the status of the system. For more information, see the Status LED indicators section.

  • Page 12: Rear View Of The System

    3 feet (0.91 meters). Performance could be affected by cable quality. NOTE: For more information, see the Dell EMC PowerEdge XR11 Technical Specifications on the product documentation page. Rear view of the system Figure 5. Rear view of Rear Accessed 4 x 2.5-inch drive configuration Table 5.
  • Page 13 Table 5. Features available on the rear view of Rear Accessed 4 x 2.5-inch drive configuration (continued) Item Ports, panels, or slots Icon Description USB 3.0 port This port is USB 3.0- compliant. VGA port Enables you to connect a display device to the system.
  • Page 14 The Information tag is a slide- out label panel that contains Service Tag, iDRAC MAC address and LOM 1 MAC address. NOTE: For more information, see the Dell EMC PowerEdge XR11 Technical Specifications on the product documentation page. PowerEdge XR11 system overview...

  • Page 15: Inside The System

    Inside the system Figure 7. Inside the system - Rear Accessed configuration 1. Riser 1 2. System board 3. BOSS-S1 card (optional) 4. Processor and heat sink module 5. Memory module slots (8) 6. Processor air shroud 7. Cooling fans (6) 8.

  • Page 16: Locating The Express Service Code And Service Tag

    Figure 8. Inside the system - Front Accessed configuration 1. Riser 1 2. System board 3. BOSS-S1 card (optional) 4. Processor and heat sink module 5. Memory module slots (8) 6. Processor air shroud 7. Cooling fans (6) 8. Information tag 9.

  • Page 17: System Information Label

    Front Accessed configurations. The MEST includes the Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel.
  • Page 18 Figure 10. Service information PowerEdge XR11 system overview...

  • Page 19: Rail Sizing And Rack Compatibility Matrix

    Figure 12. System tasks Figure 13. Icon legend Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering- Docs_Documents/en/rail-rack-matrix.pdf.
  • Page 20 ● Rail adjustability range for various types of rack mounting flanges. ● Rail depth with and without cable management accessories. ● Types of racks supported for various types of rack mounting flanges. PowerEdge XR11 system overview...

  • Page 21: Chapter 3: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: •...

  • Page 22: Options To Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 23: Resources To Install Operating System

    For more information about Installation and How-to videos for supported operating systems on PowerEdge system, Supported Operating Systems for Dell EMC PowerEdge systems. Options to download firmware You can download firmware from the Dell support site. For information about downloading firmware, see the Downloading drivers and firmware section.

  • Page 24: Downloading Drivers And Firmware

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell EMC Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 25: Chapter 4: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components mentioned below are the minimum configuration to POST: ●...

  • Page 26: Error Messages

    Table 11. Configuration validation error (continued) Error Description Possible cause and Example recommendations Comm Error A configuration element is not responding System management Comm Error: Backplane 0 to iDRAC using the management interface sideband communication while running an inventory check. Unplug AC Power, reseat the element and replace the element if the problem...

  • Page 27: Chapter 5: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 28: Before Working Inside Your System

    2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide relevant to your rail solutions at www.dell.com/poweredgemanuals. 4. Remove the system cover.

  • Page 29: Optional Front Bezel

    You need the following tools to assemble the cables for a DC power supply unit: ● AMP 90871-1 hand-crimping tool or equivalent ● Tyco Electronics 58433-3 or equivalent ● Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).

  • Page 30: Bezel Filter

    Figure 15. Installing the front bezel for Rear Accessed configuration Bezel filter Removing the bezel filter for Rear Accessed configuration Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 31: Installing The Bezel Filter For Rear Accessed Configuration

    NOTE: To maintain optimal system health, Dell Technologies recommend checking and changing the filter every 3 months. Filters can be ordered from Dell. Next steps Replace the bezel filter. Installing the bezel filter for Rear Accessed configuration Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 32 2. Follow the procedure listed in the Before working inside your system. Steps 1. Using a 1/4-inch flat head or Phillips #2 screwdriver, rotate the lock counterclockwise to the unlock position. 2. Lift the release latch until the system cover slides back. 3.

  • Page 33: Installing The System Cover

    Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Ensure that all internal cables are connected and routed properly, and no tools or extra parts are left inside the system. Steps 1.
  • Page 34 Figure 21. Installing the system cover for Front Accessed configuration Next steps Follow the procedure listed in After working inside your system. Installing and removing system components...

  • Page 35: Air Shrouds

    Air shrouds Removing the air shrouds The system supports PCI air shroud and processor air shroud. Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1.

  • Page 36: Installing The Air Shrouds

    Figure 23. Removing the processor air shroud Next steps Replace the air shroud. Installing the air shrouds The system supports PCI air shroud and processor air shroud. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 37 Figure 24. Installing the PCI air shroud Figure 25. Installing the processor air shroud Next steps Follow the procedure listed in After working inside your system. Installing and removing system components...

  • Page 38: Cooling Fans

    Cooling fans Removing the cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. If installed, remove the air shrouds. NOTE: The procedure to remove the cooling fan is the same for Rear Accessed and Front Accessed configurations. NOTE: Observe the fan cable routing or make a note on the fan cable routing.

  • Page 39: Intrusion Switch Module

    2. Route the cable properly to prevent the cable from being pinched or crimped. 3. Press the release tabs on the fan cable connector and connect the cable to the system board. NOTE: Ensure to connect the fan cable to the correct fan connector on the system board. Check the SIL label for correct fan header location.

  • Page 40: Installing The Intrusion Switch Module

    Figure 28. Removing the intrusion switch module Next steps Replace the intrusion switch module. Installing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 41: Drives

    Figure 29. Installing the intrusion switch module Next steps 1. Reconnect all the cables to the power interposer board (PIB). 2. Follow the procedure listed in After working inside your system. Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 42: Installing The Drive Blank

    If the drive is online, the green activity or fault indicator blinks while the drive is powering off. When the drive indicators are off, the drive is ready for removal. For more information, see the Storage controller documentation.https://www.dell.com/ storagecontrollermanuals CAUTION:...

  • Page 43: Installing The Drive Carrier

    Figure 32. Removing a drive carrier Next steps Replace the drive carrier drive blank. Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 44: Removing The Drive From The Drive Carrier

    Figure 33. Installing a drive carrier Next steps If removed, install the front bezel. Removing the drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps 1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier. NOTE: If the hard drive carrier has Torx screw , use Torx 6 (for 2.5-inch drive).

  • Page 45: Installing The Drive Into The Drive Carrier

    Figure 34. Removing the drive from the drive carrier Next steps Replace the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1.
  • Page 46 Figure 35. Installing a drive into the drive carrier Next steps Replace the drive carrier. Installing and removing system components...

  • Page 47: Drive Backplane

    Drive backplane This is a service technician replaceable part only. Drive backplane Figure 36. 4 x 2.5-inch universal backplane 1. PB1 (NVMe signal connector) 2. SA1 (SAS/SATA signal connector) 3. PA1 (NVMe signal connector) 4. PWR (backplane power cable connector) Removing the drive backplane Prerequisites 1.

  • Page 48: Installing The Drive Backplane

    Steps 1. Holding the drive backplane by the edges lift it upwards to disengage the backplane from the guide pins. 2. Lift the drive backplane out of the system. Figure 37. Removing the drive backplane Next steps Replace the drive backplane.

  • Page 49: Internal Storage Configuration Matrix For Xr11

    Figure 38. Installing the drive backplane Next steps 1. Connect the cables to the backplane and then verify that both power and signal cable connections are fully seated to the backplane and system board. Install all the drives. Install the PCI air shroud.

  • Page 50: Cable Routing

    Table 14. Internal storage configuration matrix (continued) Configu Chassis Base configuration Backplane Storage Controller BOSS Riser ration orientation description description controller(s) form factor enabled configuration Rear ASSY, CHAS, NAF, 4 x 2.5-inch H345 Adapter C0/1: R1B+R2+R3 Accessed 4HD, 3PCI, 1U, XR11 SAS/SATA Rear ASSY, CHAS, NAF,...
  • Page 51 Figure 40. Cable routing - SL2 NVMe cable from system board to 4 x 2.5-inch drive backplane Table 16. SL2 NVMe cable from system board to 4 x 2.5-inch drive backplane From BP_PWR (Power connector on PIB) PWR (Power connector on backplane) SL2_CPU_PA1 (NVMe signal connector on system board) BP_DST_PB1 (NVMe signal connector on backplane) Figure 41.
  • Page 52 Table 17. NVMe cable from PERC to 4 x 2.5-inch drive backplane (continued) From CTRL_SRC_SA1_PA1 (NVMe signal connector on PERC BP_DST_PA1 (NVMe signal connector on backplane) adapter) BP_DST_PB1 (NVMe signal connector on backplane) Figure 42. Cable routing- SAS cable from PERC to 4 x 2.5-inch drive backplane Table 18.

  • Page 53: System Memory

    Figure 43. Cable routing- SATA cable from PERC to 4 x 2.5-inch drive backplane Table 19. SATA cable from PERC to 4 x 2.5-inch drive backplane From BP_PWR (Power connector on PIB) PWR (Power connector on backplane) SL3_PCH_SA1 (SATA signal connector on system board) BP_DST_SA1 (SATA signal connector on backplane) System memory System memory guidelines...
  • Page 54 Figure 44. Memory sockets on the system board The following table shows the memory populations and operating frequencies for the supported configurations: Table 21. Memory population DIMM Type DIMM Ranking Capacity Operating speed for DIMM rated voltage DIMMs per Channel and speed (DPC) RDIMM...

  • Page 55: General Memory Module Installation Guidelines

    ● Intel Optane PMem 200 Series in App Direct mode can be populated symmetrically or asymmetrically across sockets. ● In Memory mode symmetry across sockets is required. For more information about the supported Intel Optane PMem 200 Series configurations, see the Dell EMC Intel Optane PMem 200 Series User 's Guide at https://www.dell.com/support/home/products/server_int/server_int_poweredge.

  • Page 56: Removing A Memory Module

    Table 23. Intel Optane PMem 200 Series Configuration 1 - 4 x RDIMMs/ LRDIMMs, 4 x Intel Optane PMem 200 Series Total No of Total No of 1 R/LRDIMM 1 Intel Optane Total Standard Total PM Supported RDIMMs/ Intel Optane capacity (GB) PMem 200 Memory Capacity...

  • Page 57: Installing A Memory Module

    Figure 45. Removing a memory module Next steps Replace the memory module. Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the processor air shroud.

  • Page 58: Processor And Heat Sink Module

    CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. 4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules that are installed.
  • Page 59 Steps 1. Ensure all four anti-tilt wires are in the locked position (outward position), and then using a Torx #T30 screwdriver, loosen the screws on the heat sink in the order that is mentioned below: a. Loosen the first screw completely. b.

  • Page 60: Removing The Processor From The Processor Heat Sink Module

    Figure 48. Removing a heat sink Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor. Removing the processor from the processor heat sink module Prerequisites WARNING: Remove the processor from the processor and heat sink module (PHM) only if you are replacing the processor or heat sink.

  • Page 61: Installing The Processor Into A Processor Heat Sink Module

    4. Place the processor connector side down on the processor tray. Ensure pin 1 marks are aligned. Figure 49. Lift up the TIM break lever 5. Using your thumb and index finger, first hold the carrier release tab at the pin 1 connector, pull out the tip of the carrier release tab, and then lift the carrier partially from the heat sink.
  • Page 62 NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2. Place the processor carrier on top of the processor that is in the processor tray aligning pin 1 indicator on the processor. NOTE: Ensure that the pin 1 indicator on the carrier is aligned with the pin 1 indicator on the processor before placing the carrier on the processor.
  • Page 63 Figure 52. Press the carrier on the four sides 4. If you are using an existing heat sink, remove the thermal grease on the heat sink by using a clean lint-free cloth. 5. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink.
  • Page 64 Figure 54. Remove the Thermal Interface Material (TIM) protective film 7. Place the heat sink on the processor and press the heat sink until the carrier locks onto the heat sink at all the four corners. CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. NOTE: Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the carrier before placing the heat sink onto the processor carrier.

  • Page 65: Installing The Processor And Heat Sink Module

    Figure 55. Installing the heat sink onto the processor Next steps Replace the heat sink. Replace the processor air shroud. 3. Follow the procedure listed in After working inside your system. Installing the processor and heat sink module Prerequisites Never remove the heat sink from a processor unless you intend to replace the processor or system board. The heat sink is necessary to maintain proper thermal conditions.
  • Page 66 Figure 56. Installing the processor and heat sink (PHM) 3. Set the anti-tilt wires to the locked position (outward position), and then using the Torx #T30 screwdriver, tighten the screws (8 in-lbs) on the heat sink in the order below: a.

  • Page 67: Expansion Cards And Expansion Card Risers

    A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/ poweredgemanuals.

  • Page 68: Expansion Card Installation Guidelines

    Expansion card installation guidelines Figure 58. Expansion card slot connectors 1. IO_Riser3 ( Riser 3 connector) 2. BOSS S1 card connector 3. IO_Riser2 ( Riser 2 connector) 4. IO_Riser1 (Riser 1 connector) The following table describes the expansion card riser configurations: Table 25.
  • Page 69 Table 26. Configuration 0: R1B+R2+R3 for Rear Accessed configuration Card type Slot priority Maximum number of cards Internal PERC adapter (LP) Dell External Adapter (FH) 3, 2 GPU (FH) 2, 3 Mellanox (NIC: 100Gb) (FH) 2, 3...
  • Page 70 SFP+ cards) Intel (NIC: 10Gb) (LP) Intel (NIC: 1Gb) (FH) 3, 2 Intel (NIC: 1Gb) (LP) Dell BOSS S1 card Module Integrated slot Table 27. Configuration 1: R1B+R2+R3 for Front Accessed configuration Card type Slot priority Maximum number of cards...

  • Page 71: Removing The Expansion Card Risers

    Removing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. NOTE: The procedure to remove the expansion card risers is the same for Rear Accessed and Front Accessed configurations.

  • Page 72: Installing The Expansion Card Risers

    Figure 62. Removing Riser 2 and 3 Next steps Replace the expansion card riser. Installing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 73 Figure 63. Installing Riser 1 2. Lower the expansion card riser into place and press the blue target push point that is located on the riser until the expansion card riser connector is fully seated in the connector. 3. Using Phillips #2 screwdriver, tighten the blue thumbscrew. 4.

  • Page 74: Removing An Expansion Card From The Expansion Card Riser

    Removing an expansion card from the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card risers. NOTE: The procedure to remove the GPU card and the expansion card is the same for Rear Accessed and Front Accessed configurations.
  • Page 75 Figure 67. Removing expansion card from Riser 2 and 3 NOTE: The blue retention latch is only used for when a half-length card is installed. If a shorter card is installed the blue retention latch is not applicable. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 76: Installing An Expansion Card Into The Expansion Card Riser

    Figure 69. Installing filler bracket in Riser 2 and 3 Next steps If applicable, install an expansion card into the expansion card riser. Installing an expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 77 Figure 70. Removing filler bracket from Riser 1 3. Hold the card by the edges, and align the card edge connector with the expansion card connector on the riser. 4. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 5.
  • Page 78 Figure 72. Removing filler bracket from Riser 2 and 3 Figure 73. Installing single width GPU in Riser 2 and 3 NOTE: The blue retention latch is only used when a half-length card is installed. If a shorter card is installed the blue retention latch is not applicable.

  • Page 79: Optional Boss S1 Card

    For more information about the Part replacement configuration, see the Lifecycle Controler User's Guide at https://www.dell.com/idracmanuals Optional BOSS S1 card Removing the BOSS S1 card Prerequisites 1.

  • Page 80: Installing The Boss S1 Card

    Figure 75. Removing the BOSS S1 card Next steps Replace the BOSS S1 card. Installing the BOSS S1 card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 81: Removing M.2 Ssd Module

    Removing M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the BOSS S1 card. NOTE: The procedure to remove the M.2 SSD module is the same for Rear Accessed and Front Accessed configurations. Steps 1.

  • Page 82: System Battery

    Figure 78. Installing the M.2 SSD module Next steps 1. If applicable, replace the BOSS module. 2. Follow the procedure listed in the After working inside your system. System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
  • Page 83 Figure 79. Removing the system battery CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2. To install a new system battery: a. Push the battery holder clip away. NOTE: Ensure that the + side of the battery is facing the battery holder clip.

  • Page 84: Optional Internal Usb Key

    e. Enter System Setup and if the time and date are still incorrect, see Getting help section. Optional internal USB key Removing the internal USB key Prerequisites CAUTION: To avoid interference with other components in the server, the maximum permissible dimensions of the USB memory key are 15.9 mm width x 57.15 mm length x 7.9 mm height.

  • Page 85: Power Supply Unit

    ● If the load on the active PSU falls below 20 percent of PSU rated power wattage, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information, see the iDRAC User’s Guide available at www.dell.com/poweredgemanuals. Removing a power supply unit blank Prerequisites 1.

  • Page 86: Installing A Power Supply Unit Blank

    Steps Pull the blank out of the system. CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration. Remove the PSU blank only if you are installing a second PSU. NOTE: You must install a power supply blank in a unused slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 87: Removing A Power Supply Unit

    3. Remove the cable from the strap on the PSU handle. 4. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/ poweredgemanuals. NOTE: The PowerEdge XR11 has two types of Power Supply Units (PSUs).

  • Page 88: Installing A Power Supply Unit

    Figure 86. Removing a power supply unit from Front Accessed configuration Next steps Replace the PSU replace the PSU blank. Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. For systems that support redundant Power Supply Units (PSUs), ensure that both the PSUs are of the same type and have the same maximum output power.
  • Page 89 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 90: Power Interposer Board

    Power interposer board This is a service technician replaceable part only. Removing power interposer board (PIB) Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the PCI air shroud.

  • Page 91: Installing The Power Interposer Board (Pib)

    Installing the power interposer board (PIB) Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. NOTE: The procedure to install the power interposer board (PIB) is the same for Rear Accessed and Front Accessed configurations.

  • Page 92: System Board

    System board This is a service technician replaceable part only. Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives.

  • Page 93: Installing System Board

    Next steps Replace the system board. Installing system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board. 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 94 Upgrading the Trusted Platform Module section. 4. If you are not using Easy Restore, import your new or existing iDRAC Enterprise license. For more information, see the iDRAC User's Guide available at https://www.dell.com/idracmanuals 5. Follow the procedure listed in After working inside your system.

  • Page 95: Trusted Platform Module

    About this task Below is a list of options/steps available: ● Restore the service tag, license, and diagnostics information, press Y ● Navigate to the Lifecycle Controller based restore options, press N ● Restore data from a previously created Hardware Server Profile, press F10 NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.

  • Page 96: Initializing Tpm For Users

    2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board. 5.

  • Page 97: Control Panel

    3. From the TPM Security option, select On. 4. Save the settings. 5. Restart your system. Control panel This is a service technician replaceable part only. Removing the status LED control panel for Rear Accessed configuration Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 98: Installing The Status Led Control Panel For Rear Accessed Configuration

    Figure 96. Removing the status LED control panel for Rear Accessed configuration Next steps Replace the status LED control panel for Rear Accessed configuration. Installing the status LED control panel for Rear Accessed configuration Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 99: Removing The Power Button Control Panel For Rear Accessed Configuration

    Figure 97. Installing the status LED control panel for Rear Accessed configuration 4. Align and insert the left ear handle in the slot on the system and fasten the screws. Figure 98. Installing the left ear handle for Rear Accessed configuration Next steps Install the expansion card riser Install the processor and heat sink...
  • Page 100 Steps 1. Using the Phillips #2 screwdriver, remove the screws that secure the right ear handle. Figure 99. Removing the right ear handle for Rear Accessed configuration 2. Disconnect the power button control panel cable from the system board connector and remove the cable from cable clip. NOTE: Observe the routing of the cable as you remove it from the system.

  • Page 101: Installing The Power Button Control Panel For Rear Accessed Configuration

    Installing the power button control panel for Rear Accessed configuration Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shrouds. Remove the expansion card riser Steps 1.

  • Page 102: Removing The Status Led Control Panel For Front Accessed Configuration

    Figure 102. Installing the right ear handle for Rear Accessed configuration Next steps Install the expansion card riser Install the air shrouds. 3. Follow the procedure listed in the After working inside your system. Removing the status LED control panel for Front Accessed configuration Prerequisites NOTE:...

  • Page 103: Installing The Status Led Control Panel For Front Accessed Configuration

    Figure 103. Removing the status LED control panel for Front Accessed configuration Next steps Replace the status LED control panel for Front Accessed configuration. Installing the status LED control panel for Front Accessed configuration Prerequisites NOTE: For Front Accessed configuration, the status LED control panel is on the rear of the system. 1.

  • Page 104: Removing The Power Button Control Panel For Front Accessed Configuration

    Figure 104. Installing the status LED control panel assembly for Front Accessed configuration Next steps Install the expansion card riser Install the processor heat sink module. Install the air shrouds. 4. Follow the procedure listed in the After working inside your system.

  • Page 105: Installing The Power Button Control Panel For Front Accessed Configuration

    Figure 105. Removing the left ear for the Front Accessed configuration Figure 106. Removing the power button control panel for Front Accessed configuration Next steps Replace the power button control panel for Front Accessed configuration. Installing the power button control panel for Front Accessed configuration Prerequisites 1.

  • Page 106: Mil 901E And Mil 461G Rugged Kit

    NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 107. Installing the power button control panel for Front Accessed configuration Figure 108. Installing the left ear for the Front Accessed configuration 5.

  • Page 107: Installing The Mil 901E And Mil 461G Rugged Kit

    Installing the MIL 901E and MIL 461G rugged kit Prerequisites NOTE: The MIL 901E and MIL 461G rugged kits are ordered separately from Dell. 1. Follow the safety guidelines listed in Safety instructions. 2. Unpack the 901E and MIL 461G rugged brackets.
  • Page 108 Figure 110. Installing the 901E and MIL 461G drive rugged bracket 3. Rotate the bracket closed against the chassis and slide the latch to left and then right until seated firmly. Install the front bezel for Rear Accessed configuration. 5. Using a Phillips #2 screwdriver, tighten one screw to the system cover. Next steps Follow the procedure listed in After working inside your...

  • Page 109: Chapter 6: Upgrade Kits

    Upgrade Kits The table lists the available After Point Of Sale [APOS] kits. Table 28. Upgrade kits Kits Related links to service instructions Memory modules Installing the memory module SSDs Installing the SSDs Processors Installing the processor Heat sink Installing the heat sink Storage controller cards Installing the expansion card into the expansion card riser HBA/CNA (3rd party card)

  • Page 110: Chapter 7: Jumpers And Connectors

    Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board.

  • Page 111: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 112 Steps 1. Power off the system and all attached peripherals. Disconnect the system from the electrical outlet, and disconnect the peripherals. 2. Remove the system cover. 3. Move the jumper on the system board from pins 2 and 4 to pins 4 and 6. 4.

  • Page 113: Chapter 8: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes This section describes the diagnostic indicators on the system front panel that displays the system status during system startup. Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Direct LED indicator codes •...

  • Page 114: System Health And System Id Indicator Codes

    Table 30. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action voltage out of range, or a failed the PSU, check the LED on the PSU. Reseat the power supply unit (PSU) or voltage PSU. regulator). If the problem persists, see the Getting help section.

  • Page 115: Idrac Direct Led Indicator Codes

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it...

  • Page 116: Power Supply Unit Indicator Codes

    Table 33. NIC indicator codes (continued) NIC indicator codes Condition Link indicator is green, and activity indicator is blinking Indicates that the NIC is connected to a valid network at its maximum green. port speed, and data is being sent or received. Link indicator is amber, and activity indicator is blinking Indicates that the NIC is connected to a valid network at less than its green.
  • Page 117 Table 34. AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU. Blinking green Indicates that the firmware of the PSU is being updated.

  • Page 118: Drive Indicator Codes

    Table 35. DC PSU status indicator codes (continued) Power indicator codes Condition same power rating. This results in a PSU mismatch condition, or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.

  • Page 119: Using System Diagnostics

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
  • Page 120 Table 37. System diagnostic controls (continued) Menu Description Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system.

  • Page 121: Chapter 9: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 122: Quick Resource Locator For Poweredge Xr11 System

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.
  • Page 123 This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 124 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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