Table of Contents
Advertisement
Rerouting Calls
CALL FORWARD
Call Forward allows you to forward calls to a previously
entered number. The forward-to number may be any 7 or
10-digit or extension within your company. It may not be an
AT&T Voice DNA number.
You can enter Call forwarding options either the Voice DNA
Personal Web Portal or through the telephone handset.
There are three type of Call Forwarding:
Call Forwarding Unconditional means that all calls to your
telephone will be routed to the number you entered. This is
also referred to as send all calls.
Call Forwarding Busy means that is a call comes in while
you are talking with someone else, the incoming call will be
routed to the number you entered.
Call Forwarding No Answer means that if you do not
answer the incoming call, that call will be routed to the
number you entered.
This feature should not be used when you have voicemail.
Turn On Call Forward Unconditional.
Step
Description
1
When your telephone is idle, enter *72
2
Enter the telephone number to which the calls
will be forwarded.
Press the Dial softkey.
3
4
A voice prompt confirms Call Forwarding has
been activated.
Turn Off Call Forward Unconditional.
Step
Description
1
Enter *73
Press the Dial softkey.
2
3
A voice prompt confirms Call Forwarding has
been deactivated.
AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 8
CALL FORWARD NO ANSWER
Call Forward No Answer allows you to redirect all calls
when you do not answer.
Turn On Call Forward No Answer.
Step
Description
1
When your telephone is idle, enter *92
2
Enter the telephone number to which the calls
will be forwarded.
Press the Dial softkey.
3
4
A voice prompt confirms Call Forward No
Answer has been activated.
Turn Off Call Forward No Answer.
Step
Description
1
Enter *93
Press the Dial softkey.
2
3
A voice prompt confirms Call Forward No
Answer has been deactivated.
CALL FORWARD BUSY
Call Forward Busy allows you to forward all incoming calls
when busy to another number.
Turn On Call Forward Busy.
Step
Description
1
When the phone is idle, enter *62
2
Enter the telephone number to which the calls
will be forwarded.
3
Press the Dial softkey.
4
A voice prompt confirms Call Forward Busy
has been activated.
Turn Off Call Forward Busy.
Step
Description
1
Enter *63
2
Press the Dial softkey.
Advertisement
Table of Contents
